Hangzhou Transportation Smart Card

Hangzhou Transportation Smart Card, like the MetroCard in New York City and the Oyster Card in London, can be used on city-buses, some taxis and other public vehicles. There are two large kinds of smart card in the city, the Xiling Card and the Transportation IC Card. The Xiling Card is a day card for tourists and the Transportation IC Card is for both the citizens and visitors.

 Xi Ling Card
It is a card that charged by how many times it is used and its effective time. It can only be used on buses. There are two types of it:
One Day Card is CNY15/one, it can be used 8 times in a day, which means that it is effective from the first time you use it till 24:00 of that day.
Two Day Card is CNY25/one, it can be used 16 times in 2 days which means that it is effective from the first time you use it till 24:00 of the next day.
Xi Ling Cards can be used on all the bus lines except 513 and 598. The opening hours of the card center are from 08:00 to 16:00.

 Hangzhou Transportation IC Card

 
Put Your Hangzhou Transportation IC Card on the Electric Locker
Put Your Transportation 
IC Card on the Electric Locker
Transportation IC Card can be used on most of the transport means in the city, including buses, water buses, some taxis and public bicycle renting. Transportation IC Card includes D, T and Z card, among which Z type is the most suitable for visitors.

 Z Card
 Applying and Reloading
Z card can be applied for at most bicycle service spots around West Lake as well as the Smart Card Center. When applying for a Z Card, show your valid identification at bicycle service spot or Smart Card center and fill in the Application Form. CNY300 must be stored (CNY200 as credit caution money, CNY100 for consumption) when applying. Once applied, it can be reloaded at any reloading office of IC Card in the city.
 Usage
Z Card can be used on bicycle renting, buses, taxi, water bus and parking lot. The ticket fare of city buses will be deducted at 91% of ordinary fare while full amount will be charged at the other places.
 Refunding
When refunding, you need to show the valid identification you used when applying. If you ask for a refund within ten days since the last time you used the card, you can claim your refund at either a refundable public bicycle service spot or a Smart Card Center. All your credit caution money and balance will be refunded. If you try to claim a refund 10 days or more after the last time you use it, you can only claim the refund at the Smart Card Center. The refund procedure is as for refunding D and T Card.

 Ordinary Card (D Card)
 Applying and Reloading
Anyone can apply for and reload a D Card at any reloading offices in town including the Smart Card Center. You have to store at least CNY50 on it when applying.
 Usage
D Card has electronic purse function which can be used in some stores including China Post. It can be used on all the buses and water buses. Ticket fare will be deducted at 91% of ordinary fare on city buses while full charge will be deducted when taking water buses.
 Refunding
When claiming a refund, you need to show the valid identification and the application you used when applying. 90% of the balance will be refunded and 1% of the balance will be charged as poundage, the rest of the money will not be refunded.
 
 All Purpose Cards (T Card)
T Card have the function of most IC Cards; they can be used on buses, the ticket fare being deducted at 91% of ordinary fare. They can also be used for taxis and water buses with IC Card Processors. You need to store at least CNY50 on it when applying. If you store more than CNY200, it can be used on public bicycle renting. The applying and refunding procedure for the T Card is the same as the D one.

 Tips
1. Declaring the loss of a T or D Card would not be accepted.
2. Do not store too much money on the D and T card, since there is no compensation for lost ones.
3. CNY25 would be charged as maintenance fee when applying for D, T and Z Card.

 Where to reload the Smart Card?
1. Smart Card Center: 20 Long Xiang Lu, Yan An Lu Bus Stop
2. Branches of China Merchants Bank, Hangzhou Daily and some cell phone reloading stores can reload the Transportation Smart Card. Apart from these, some book stores and other kind of store that have the sign on it are all available of reloading. The reloading time of each place are a little different, some just work from 20th of the 5th of the next month.

- Last modified on Jan. 10, 2019 -
Questions & Answers on Hangzhou Transportation Smart Card
Asked by Ang from MALAYSIA | May. 28, 2019 16:31Reply
Which type of Hangzhou transportation IC card to use?
I have read the article but to confirm. I plan to stay in HZ for 3 nights, and to rely on the metro and buses; no need for bicycles. (a) Should I use T or Z card? (b) Can I purchase either card at the metro station of the Main Railway Stn (Chengzhang)? (c) Or, should I pay cash for each trip I make?
Answers (2)
Answered by Rita from CANADA | May. 28, 2019 19:13
00Reply


1. Since you don't need bicycle, it is not necessary for you to purchase a card.

2. Yes, you can purchase cards at metro stations.

3. Cash is recommended since you just stay for 3-4 days.
Answered by Ang from MALAYSIA | May. 29, 2019 05:12
00Reply


Thanks a lot, Rita.
Asked by ALI from BANGLADESH | Jan. 09, 2019 02:33Reply
i was in xiasha and i have a card, may be T or D card by which i can ride bus and metro.
But recently i moved in haining and i found that my that card was not working. Thing bus service may need special app to pay money. Hopefully you can suggest me something to solve this
Answers (1)
Answered by Daphne from UGANDA | Jan. 10, 2019 23:14
00Reply


This transportation card can only be used in Hangzhou city. It cannot be used in Haining. Perhaps you need to prepare the cash to purchase the ticket.
Asked by Bay from THAILAND | Dec. 26, 2018 01:29Reply
Is Hangzhou Smart Card Center working on 31 December or 1 January?
I'm not sure Smart Card Center will be open on New year festival(31 December through 1 January) or not?
Answers (1)
Answered by Jordyn from CANADA | Dec. 28, 2018 00:40
00Reply


Yes, the smart card center will be working during those days. Don't worry.
Asked by Sheco from EGYPT | Dec. 01, 2018 23:49Reply
Where is the nearest smart card center to Hangzhou Grand Metropark hotel?
i will book in Grand Metropark hotel (west gate)
Where is the nearest smart card center from which i can buy IC card Z type?
Answers (1)
Answered by Quent from AUSTRALIA | Dec. 03, 2018 18:32
00Reply


The nearest one is at No.25 Ding'an Road, Shangcheng District, about 25 minute' bus ride from the hotel. You can take the bus No.814 or the metro line 1.
Asked by PP from SINGAPORE | Nov. 17, 2018 20:33Reply
I will be taking a high speed train to Hangzhou East Railway Station
And thinking of taking metro to Wulin Square station.

I understand from research that the Z card is a good card for tourist to use for metro, bus, bicycle etc. However, am I right to say that Z card is not available for purchase at Hangzhou East metro station? So I will have to use cash for this first metro ride?

Furthermore, am I right to say that there is a need to pay CNY25 maintenance fee (nonrefundable) for each Z card and there is a specific place to do the refund?

If so, then I feel that it is rather troublesome to get the Z card and I should stick to using cash for public transport?

Thank you. :)
Answers (1)
Answered by Pearl from AUSTRALIA | Nov. 19, 2018 01:21
00Reply


Yes, you cannot get the Z Card at East Railway Station and you have to use cash for the metro ride.If your card keep when you refund, you can get the CNY25 back. If you just stay for several days, I think you don't need to get the card.
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