Hangzhou Transportation Smart Card

Hangzhou Transportation Smart Card, like the MetroCard in New York City and the Oyster Card in London, can be used on city-buses, some taxis and other public vehicles. There are two large kinds of smart card in the city, the Xiling Card and the Transportation IC Card. The Xiling Card is a day card for tourists and the Transportation IC Card is for both the citizens and visitors.

 Xi Ling Card
It is a card that charged by how many times it is used and its effective time. It can only be used on buses. There are two types of it:
One Day Card is CNY15/one, it can be used 8 times in a day, which means that it is effective from the first time you use it till 24:00 of that day.
Two Day Card is CNY25/one, it can be used 16 times in 2 days which means that it is effective from the first time you use it till 24:00 of the next day.
Xi Ling Cards can be used on all the bus lines except 513 and 598. The opening hours of the card center are from 08:00 to 16:00.

 Hangzhou Transportation IC Card

Put Your Hangzhou Transportation IC Card on the Electric Locker
Put Your Transportation 
IC Card on the Electric Locker
Transportation IC Card can be used on most of the transport means in the city, including buses, water buses, some taxis and public bicycle renting. Transportation IC Card includes D, T and Z card, among which Z type is the most suitable for visitors.

 Z Card
 Applying and Reloading
Z card can be applied for at most bicycle service spots around West Lake as well as the Smart Card Center. When applying for a Z Card, show your valid identification at bicycle service spot or Smart Card center and fill in the Application Form. CNY300 must be stored (CNY200 as credit caution money, CNY100 for consumption) when applying. Once applied, it can be reloaded at any reloading office of IC Card in the city.
Z Card can be used on bicycle renting, buses, taxi, water bus and parking lot. The ticket fare of city buses will be deducted at 91% of ordinary fare while full amount will be charged at the other places.
When refunding, you need to show the valid identification you used when applying. If you ask for a refund within ten days since the last time you used the card, you can claim your refund at either a refundable public bicycle service spot or a Smart Card Center. All your credit caution money and balance will be refunded. If you try to claim a refund 10 days or more after the last time you use it, you can only claim the refund at the Smart Card Center. The refund procedure is as for refunding D and T Card.

 Ordinary Card (D Card)
 Applying and Reloading
Anyone can apply for and reload a D Card at any reloading offices in town including the Smart Card Center. You have to store at least CNY50 on it when applying.
D Card has electronic purse function which can be used in some stores including China Post. It can be used on all the buses and water buses. Ticket fare will be deducted at 91% of ordinary fare on city buses while full charge will be deducted when taking water buses.
When claiming a refund, you need to show the valid identification and the application you used when applying. 90% of the balance will be refunded and 1% of the balance will be charged as poundage, the rest of the money will not be refunded.
 All Purpose Cards (T Card)
T Card have the function of most IC Cards; they can be used on buses, the ticket fare being deducted at 91% of ordinary fare. They can also be used for taxis and water buses with IC Card Processors. You need to store at least CNY50 on it when applying. If you store more than CNY200, it can be used on public bicycle renting. The applying and refunding procedure for the T Card is the same as the D one.

1. Declaring the loss of a T or D Card would not be accepted.
2. Do not store too much money on the D and T card, since there is no compensation for lost ones.
3. CNY25 would be charged as maintenance fee when applying for D, T and Z Card.

 Where to reload the Smart Card?
1. Smart Card Center: 20 Long Xiang Lu, Yan An Lu Bus Stop
2. Branches of China Merchants Bank, Hangzhou Daily and some cell phone reloading stores can reload the Transportation Smart Card. Apart from these, some book stores and other kind of store that have the sign on it are all available of reloading. The reloading time of each place are a little different, some just work from 20th of the 5th of the next month.

- Last updated on Aug. 27, 2023 -
Questions & Answers on Hangzhou Transportation Smart Card
Asked by Claudia from BELGIUM | Aug. 25, 2023 01:53Reply
Which transportation card and where?
Hello I will study in Hangzhou for a long time so I need a transportation cars mainly for metro and buses. Which one should I take and where can I take it? Also since I will not have my resident card yet, is it possible to have it with my passport? (For identification)
Thank you 😊
Answers (1)
Answered by Eva | Aug. 27, 2023 19:14

Just buy a regular Hangzou transportation card as other local residents do. It is available at most metro stations. You can use your passport to buy it.

You can also simply download an app to your cellphone.
Asked by YS from MALAYSIA | Jul. 15, 2023 01:51Reply
Which Hangzhou Transport card to buy for a 4 days 3 night trip?
Hi, I am planning a 4 days 3-night trip to Hangzhou.
1) May I know which card is recommended to buy if I will be taking the metro & buses on this trip? Is there a 4 days card pass for Hangzhou?
2) Can this transport card buy at Hangzhou East Railway Station or any of the metro stations?
3) How much is one card? & can it be paid with cash or an international credit card like MasterCard/Visa?
Answers (6)
Answered by Molly | Jul. 17, 2023 01:40

1. A 3-day tourist card is recommended. However, it can only be used to take metro. One ticket costs CNY 40 for unlimited rides in 3 days.

2. Yes, it can be bought at any metro station.

3. It costs CNY40. Yes, cash and credit cards are all available.
Answered by YS | Jul. 17, 2023 02:27

Thanks. Then does that mean that I'll have to get another card besides the subway card, which is the Xi Ling card if I'll need to take the bus also?

Is there a 3-day Xiling card? & where can I buy the Xi Ling Card, can it be bought at the metro station too?
Answered by Olivia | Jul. 18, 2023 00:37

The 3-day metro pass can only be used to take metro. To take bus, you need another transportation card, or simply use the city bus app attached on the WeChat, if you have an account. I prefer the app, which requires no deposit.
Answered by YS | Jul. 20, 2023 07:47

Thanks, Olivia, may I know what is another transportation card for the bus in Hangzhou? Is it Xi Ling card? Is there a 3-day bus card? & where to buy this bus card?
Answered by Diana | Jul. 20, 2023 19:48

This is a normal transportation card for both buses and metros, calling 'Hangzhou Tong'. It can also be bought at a metro station.
Answered by YS | Jul. 23, 2023 01:26

Alright, thank you, Diana.
Asked by Moon from SINGAPORE | Dec. 30, 2019 23:48Reply
Sharing of Hangzhou Transportation Card
Hi, is it possible to board the bus and tell the bus driver to charge the transportation for 5 person? Is it also possible to charge the Z card 5 times to rent the bicycles for 5 people? Thank you.
Answers (1)
Answered by Mia from NEW ZEALAND | Jan. 01, 2020 19:30

It is doable for bus, but you can't rent 5 bicycles at one time by one card.
Asked by Dinh Luong from VIETNAM | Nov. 13, 2019 20:48Reply
How long for refund of Hangzhou Transportation Card?
1. I would like to visit West lake by bike but I stay in Hangzhou for 2 days only, so Do I need to buy the Z card? If yes, Can I buy it at Hangzhou Tourist Center is located in Huanglong Sports Centre?
2. Can Z card be used for bus and metro also?
3. Can I return the Z card and receive a refund at any metro station or Passenger Transport Central Station?
4. Can I get a refund immediately? or How long can I get my refund (by cash or credit card?)
Answers (1)
Answered by Kira from CANADA | Nov. 17, 2019 19:35

It is not suggested to buy it since you only stay 2 days and other public transportation is very convenient. You can only buy and return Z card at several sites. Also, it can be used to take bus, while the subway cannot.
Asked by Thiem Nguyen from VIETNAM | Nov. 03, 2019 09:18Reply
Where can I do refund my Hangzhou Transportation Z card?
Where can I do refund my Z card? I could do that at every metro station, don't I ?
Answers (1)
Answered by Ardell from DENMARK | Nov. 05, 2019 22:20

As I know, you can get the refund at many metro stations. Would you mind provide your living place? Then I can find the nearest one for you.
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