Hangzhou Transportation Smart Card

Hangzhou Transportation Smart Card, like the MetroCard in New York City and the Oyster Card in London, can be used on city-buses, some taxis and other public vehicles. There are two large kinds of smart card in the city, the Xiling Card and the Transportation IC Card. The Xiling Card is a day card for tourists and the Transportation IC Card is for both the citizens and visitors.

 Xi Ling Card
It is a card that charged by how many times it is used and its effective time. It can only be used on buses. There are two types of it:
One Day Card is CNY15/one, it can be used 8 times in a day, which means that it is effective from the first time you use it till 24:00 of that day.
Two Day Card is CNY25/one, it can be used 16 times in 2 days which means that it is effective from the first time you use it till 24:00 of the next day.
Xi Ling Cards can be used on all the bus lines except 513 and 598. The opening hours of the card center are from 08:00 to 16:00.

 Hangzhou Transportation IC Card

 
Put Your Hangzhou Transportation IC Card on the Electric Locker
Put Your Transportation 
IC Card on the Electric Locker
Transportation IC Card can be used on most of the transport means in the city, including buses, water buses, some taxis and public bicycle renting. Transportation IC Card includes D, T and Z card, among which Z type is the most suitable for visitors.

 Z Card
 Applying and Reloading
Z card can be applied for at most bicycle service spots around West Lake as well as the Smart Card Center. When applying for a Z Card, show your valid identification at bicycle service spot or Smart Card center and fill in the Application Form. CNY300 must be stored (CNY200 as credit caution money, CNY100 for consumption) when applying. Once applied, it can be reloaded at any reloading office of IC Card in the city.
 Usage
Z Card can be used on bicycle renting, buses, taxi, water bus and parking lot. The ticket fare of city buses will be deducted at 91% of ordinary fare while full amount will be charged at the other places.
 Refunding
When refunding, you need to show the valid identification you used when applying. If you ask for a refund within ten days since the last time you used the card, you can claim your refund at either a refundable public bicycle service spot or a Smart Card Center. All your credit caution money and balance will be refunded. If you try to claim a refund 10 days or more after the last time you use it, you can only claim the refund at the Smart Card Center. The refund procedure is as for refunding D and T Card.

 Ordinary Card (D Card)
 Applying and Reloading
Anyone can apply for and reload a D Card at any reloading offices in town including the Smart Card Center. You have to store at least CNY50 on it when applying.
 Usage
D Card has electronic purse function which can be used in some stores including China Post. It can be used on all the buses and water buses. Ticket fare will be deducted at 91% of ordinary fare on city buses while full charge will be deducted when taking water buses.
 Refunding
When claiming a refund, you need to show the valid identification and the application you used when applying. 90% of the balance will be refunded and 1% of the balance will be charged as poundage, the rest of the money will not be refunded.
 
 All Purpose Cards (T Card)
T Card have the function of most IC Cards; they can be used on buses, the ticket fare being deducted at 91% of ordinary fare. They can also be used for taxis and water buses with IC Card Processors. You need to store at least CNY50 on it when applying. If you store more than CNY200, it can be used on public bicycle renting. The applying and refunding procedure for the T Card is the same as the D one.

 Tips
1. Declaring the loss of a T or D Card would not be accepted.
2. Do not store too much money on the D and T card, since there is no compensation for lost ones.
3. CNY25 would be charged as maintenance fee when applying for D, T and Z Card.

 Where to reload the Smart Card?
1. Smart Card Center: 20 Long Xiang Lu, Yan An Lu Bus Stop
2. Branches of China Merchants Bank, Hangzhou Daily and some cell phone reloading stores can reload the Transportation Smart Card. Apart from these, some book stores and other kind of store that have the sign on it are all available of reloading. The reloading time of each place are a little different, some just work from 20th of the 5th of the next month.

- Last modified on Nov. 05, 2019 -
Questions & Answers on Hangzhou Transportation Smart Card
Asked by Dinh Luong from VIETNAM | Nov. 13, 2019 20:48Reply
How long for refund of Hangzhou Transportation Card?
1. I would like to visit West lake by bike but I stay in Hangzhou for 2 days only, so Do I need to buy the Z card? If yes, Can I buy it at Hangzhou Tourist Center is located in Huanglong Sports Centre?
2. Can Z card be used for bus and metro also?
3. Can I return the Z card and receive a refund at any metro station or Passenger Transport Central Station?
4. Can I get a refund immediately? or How long can I get my refund (by cash or credit card?)
Answers (1)
Answered by Kira from CANADA | Nov. 17, 2019 19:35
00Reply


It is not suggested to buy it since you only stay 2 days and other public transportation is very convenient. You can only buy and return Z card at several sites. Also, it can be used to take bus, while the subway cannot.
Asked by Thiem Nguyen from VIETNAM | Nov. 03, 2019 09:18Reply
Where can I do refund my Hangzhou Transportation Z card?
Where can I do refund my Z card? I could do that at every metro station, don't I ?
Answers (1)
Answered by Ardell from DENMARK | Nov. 05, 2019 22:20
00Reply


As I know, you can get the refund at many metro stations. Would you mind provide your living place? Then I can find the nearest one for you.
Asked by Bank from THAILAND | Nov. 01, 2019 02:51Reply
Hi, Can I use Hangzhou tong card for public bicycle or I have to use other card?
Answers (1)
Answered by Lucy from SINGAPORE | Nov. 04, 2019 01:55
00Reply


Hangzhou tong card includes several types. You can buy Z card to rent public bicycle.
Asked by Filipe Guimaraes from PORTUGAL | Oct. 15, 2019 08:40Reply
Hangzhou Transportation Card for bus and metro
Hello,
Is there any card that works in metro and buses?
For example a dar card that you can ride all metro and buses that you want.
Answers (3)
Answered by Michael from FRANCE | Oct. 16, 2019 02:01
00Reply


Yes, you can purchase the card named 'Hangzhou Tong' (杭州通). Hope helpful!
Answered by Guimas from PORTUGAL | Oct. 16, 2019 11:01
00Reply


Can i bought in every metro station?
Answered by Niki from SINGAPORE | Oct. 16, 2019 18:10
00Reply


Yes, you will find many self-service ticket machine in every metro station.
Asked by Steve from USA | Sep. 16, 2019 21:07Reply
Can the T Card be refund at Hangzhou Railway station or East Railway Station?
Answers (1)
Answered by Pack from AUSTRALIA | Sep. 19, 2019 20:30
00Reply


You need to go to No.20, Longxiang Road to refund your card.
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