How to Buy High Speed Train Tickets in Hong Kong


1. Book with Online Agencies like TravelChinaGuide - Hassel Free

TravelChinaGuide offers an English language train ticket booking service, which is very convenient and time-saving for passengers who are not familiar with train ticketing system in Hong Kong. Tell us what you want, and we will handle the rest for you.

Why Book with TravelChinaGuide (TCG)

  Service charge for each ticket is low with no extra fees;
  There is no limit on the pre-sale time; you can place an order at any time once your travel plans are decided;
  Booking web pages and apps are easy to use;
  Professional operators are on call 24 hours a day;
  We help select seats for free;
  We provide a secure online booking and payment environment (Paypal, Credit Card through Paypal, Alipay, WeChat and Wire Transfer are available)

2. Buy at Hong Kong West Kowloon Railway Station - Possibility of None Tickets

Passengers should bring a valid ID, such as passport, to purchase tickets at ticketing counters which are open from 6:00 to 23:00. HKD, RMB, Visa, Master Card, Union Pay, Octopus, EPS, Apple Pay, Google Pay, Samsung Pay, Alipay, and Wechat Pay are accepted. However, the advanced sales periods are 28 days before departure, which means the tickets for popular routes may be sold out as they are on sale online 2 days prior, 15 days before departure.

Please do not line up to use the ticket machines at West Kowloon Railway Station. They don't recognize overseas ID documents.

3. Book on Official Websites - Limited Presale Time & No Live Customer Service

Passengers can book the ticket on the official website of the Hong Kong High Speed Rail,, or the official website of China Railway Corporation. For both, tickets can only be purchased up to 15 days before departure. If you are traveling during Chinese holidays or on popular routes, please place the order as soon as the tickets are on sale, just in case they are quickly sold out.

The official website of Hong Kong High Speed Rail is open for booking from 6:00 to 23:00. The tickets are allocated automatically and passengers are not able to choose. The site only accepts payment via VISA card, Master Card and UnionPay. As for the official website of China Railway Corporation, the booking time is only available between 6:00 and 23:30 (GMT+8).

However, both of the official websites do not offer any live English-speaking customer service. If you meet some troubles during ticket booking, no one can help you timely with those problems. 

4. Call 21200888 for Booking - Inconvenient Booking Steps

The number above is the official reservation hotline in Hong Kong for passengers to book tickets, operating between 7:00 am to 9:00 pm. Passengers are required to enter numerous digits for a successful booking. To avoid the inconvenience of multiple calls, it is advised that you have more than one option before dialing. The booking cut-off time is 120 minutes before departure. Visa and Master Card are the only payment methods. Also, tickets purchased via Tele-ticketing system must be collected at the West Kowloon Station before journey.

5. Book with Ticket Agents

Tickets are available for sale at some ticket agents in HK. A certain service fee is charged accordingly.

Here is the list:
China Railway Holdings (HK) Limited
China Travel Service (Hong Kong) Limited
Chu Kong Tourism Company Limited
Connexus Travel Limited
Gray Line Tours of Hong Kong Limited
GZTC (Hong Kong) International Tour Co. Ltd
Holiday World Tours Ltd.
Hong Kong Wing On Travel Services Limited
Hong Thai Travel Services Limited
Hua Min Tourism Company Limited
Jebsen Travel Ltd.
Klook Travel Technology Limited
Norray Travel Co. Ltd.
Shun Tak Travel Services Ltd.
The Motor Transport Company of Guangdong and Hong Kong Limited
Travel Expert Limited
Westminster Travel Limited
Xin Jing Travel Services Ltd.

No Need to Collect Paper Train Tickets Anymore

In the past, passengers must collect paper tickets before boarding the train at Hong Kong West Kowloon Railway Station. However, paper ticket collection is not a must anymore. Passengers just need to show their original ID certificate used for booking and the reservation number to board the train.
Further Reading:

More Rail Lines from Hong Kong to:
- Last updated on Sep. 06, 2023 by Kate Liu -
Questions & Answers on How to Buy High Speed Train Tickets in Hong Kong
Asked by Antonio from PORTUGAL | Sep. 02, 2023 16:53Reply
Number of days before to buy ticket train
On the official site, they only sell tickets 15 days before. Is that correct? On your page you refer to 30 days... can you see if is 15 or 30 days. Thanks
Answers (1)
Answered by Emma | Sep. 05, 2023 20:37

It has been shortened from 30 days to 15 days.
Asked by Peony from MALAYSIA | Aug. 21, 2023 03:19Reply
Closest stop to Guangzhou airport
I would like to book the destination stop in Guangzhou closest to the airport. Which stop would that be? Is it GZ South, GZ East, etc?
Answers (1)
Answered by Cathy | Aug. 21, 2023 19:45

Guangzhou East is closer to the airport than Guangzhou South.
Asked by Febryanto from INDONESIA | Apr. 23, 2023 10:05Reply
HK highspeed train ticket Name
Hi iam planning to buy a train ticket from HK to Guangzhou. And in the name section required to fill surname and given name but, my name is only one single word name. So what i have to fill the name section?
Answers (2)
Answered by George | Apr. 25, 2023 00:01

Generally, you need to book China train tickets with complete full name identical to your passport name. So it is available for you to just fill one name.
Answered by Febryanto | Apr. 25, 2023 09:11

In when i wanna buy train ticket its required to fill surname and given name. But my name only one single name. So what should i fill the given name column when i already fill my surname?
Asked by Amy chan from HONG KONG | Dec. 08, 2019 23:11Reply
Can I collect my high speed tickets in advance?
Answers (1)
Answered by Samuel | Dec. 09, 2019 01:36

Yes, you can collect it days in advance if you have travel document and pick up numbers in hand.
Asked by Pak C. from CANADA | Nov. 19, 2019 17:17Reply
Does CTS at Hong Kong Airport sale train tickets?
Can I buy train tickets from the China Travel Service (Hong Kong) Limited inside the Hong Kong International Airport?
Answers (1)
Answered by Larkin from PANAMA | Nov. 20, 2019 23:02

They offer booking service but not direct paper ticket issuing. You need to wait quite some time. They send your request to their ticket office and will give you booking number after their ticket office booked your ticket well. You cannot get paper ticket there directly.
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