How to Buy High Speed Train Tickets in Hong Kong

 

1. Book with Online Agencies like TravelChinaGuide - Hassel Free

TravelChinaGuide offers train ticket booking service with English service, which is very convenient and time-saving for passengers who are not familiar with train ticketing system in Hong Kong. Tell us what you want, and we will handle the rest for you.
 

Why Book with TravelChinaGuide (TCG)

  Service charge for each ticket is as low as USD 5.49 with no extra fees;
  There is no limit on the pre-sale time, and you can place an order at any time when the travel plan is decided;
  Book web pages and apps are easy to use;
  Professional operators are on call 24 hours a day;
  We help select seats for free;
  Secure online booking and payment environment (Paypal, Western Union, Alipay and WeChat pay are available)
 

2. Buy at Hong Kong West Kowloon Railway Station - Possibility of None Tickets

Passengers can bring valid ID, such as passport, to purchase tickets at ticketing counters from 6:00 am to 11:00 pm. HKD, RMB, Visa, Master Card, Union Pay, Octopus, EPS, Apple Pay, Google Pay, Samsung Pay, Alipay, and Wechat Pay are accepted. However, the advanced sales periods are 28 days before departure, which means the tickets for hot routes may be sold out when they are on sale online 2 days before.

Please do not line up for the ticket machines at West Kowloon Railway Station. They don’t recognize overseas ID certificates.
 

3. Book on Official Websites - Limited Presale Time & Language Barrier

Passengers can book the ticket on the official website of the Hong Kong High Speed Rail, mtr.com.hk/highspeed, or China Railway Corporation, 12306.cn. Both the pre-sale time is 30 days before departure. If you are traveling during China holidays or on hot routes, make the order as soon as the tickets are on sale, just in case being sold out.

The official website of Hong Kong High Speed Rail opens for ticket booking from 6am to 11pm. The tickets are allocated automatically and passengers are not allowed to select one per their will. It only accepts payment via VISA card, Master Card and UnionPay and the tickets must be collected at the West Kowloon Station before journey.

12306.cn only has Chinese version, which is difficult, or we can see impossible for Non-Chinese speakers to use. The accepted payment include Chinese bank cards, Alipay and Wechat pay. The tickets can be collected either at any railway station in the mainland or at West Kowloon Station.
 

4. Call 21200888 for Booking - Inconvenient Booking Steps

This is the official reservation hotline in Hong Kong operating between 7:00 am to 9:00 pm for passengers to book tickets. Passengers are required to enter lots of digits for a successful booking. In the case, it is advised to select more than one proper trains before dialing. The booking cut-off time is 120 minutes before departure. Visa and Master Card are the only payment methods. Also, tickets purchased via Tele-ticketing system must be collected at the West Kowloon Station before journey.
 

5. Book with Ticket Agents

Tickets are available for sale at some ticket agents in HK. A certain amount of service fee is charged accordingly.

Here is the list:
China Railway Holdings (HK) Limited
China Travel Service (Hong Kong) Limited
Chu Kong Tourism Company Limited
Connexus Travel Limited
Gray Line Tours of Hong Kong Limited
GZTC (Hong Kong) International Tour Co. Ltd
Holiday World Tours Ltd.
Hong Kong Wing On Travel Services Limited
Hong Thai Travel Services Limited
Hua Min Tourism Company Limited
Jebsen Travel Ltd.
Klook Travel Technology Limited
Norray Travel Co. Ltd.
Shun Tak Travel Services Ltd.
The Motor Transport Company of Guangdong and Hong Kong Limited
Travel Expert Limited
Westminster Travel Limited
Xin Jing Travel Services Ltd.
 

How to Collect High Speed Train Tickets in Hong Kong

Passengers must collect paper tickets before taking the train. In Hong Kong, it can only be done at ticketing counters at the Hong Kong West Kowloon Railway Station. Ticket collection cut-off time is 45 minutes before departure. Passengers need to bring along original of ID certificate used for booking and the pick-up number.
 
Further Reading:

More Rail Lines from Hong Kong to:
- Last modified on Mar. 27, 2019 -
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