How to Buy High Speed Train Tickets in Hong Kong


1. Book with Online Agencies like TravelChinaGuide - Hassel Free

TravelChinaGuide offers an English language train ticket booking service, which is very convenient and time-saving for passengers who are not familiar with train ticketing system in Hong Kong. Tell us what you want, and we will handle the rest for you.

Why Book with TravelChinaGuide (TCG)

  Service charge for each ticket is low with no extra fees;
  There is no limit on the pre-sale time; you can place an order at any time once your travel plans are decided;
  Booking web pages and apps are easy to use;
  Professional operators are on call 24 hours a day;
  We help select seats for free;
  We provide a secure online booking and payment environment (Paypal, Western Union, Alipay and WeChat pay are available)

2. Buy at Hong Kong West Kowloon Railway Station - Possibility of None Tickets

Passengers should bring a valid ID, such as passport, to purchase tickets at ticketing counters which are open from 6:00 am to 11:00 pm. HKD, RMB, Visa, Master Card, Union Pay, Octopus, EPS, Apple Pay, Google Pay, Samsung Pay, Alipay, and Wechat Pay are accepted. However, the advanced sales periods are 28 days before departure, which means the tickets for popular routes may be sold out as they are on sale online 2 days prior, 30 days before departure.

Please do not line up to use the ticket machines at West Kowloon Railway Station. They don’t recognize overseas ID documents.

3. Book on Official Websites - Limited Presale Time & Language Barrier

Passengers can book the ticket on the official website of the Hong Kong High Speed Rail,, or China Railway Corporation, For both, tickets can only be purchased up to 30 days before departure. If you are traveling during Chinese holidays or on popular routes, place the order as soon as the tickets are on sale, just in case they are quickly sold out.

The official website of Hong Kong High Speed Rail is open for booking from 6am to 11pm. The tickets are allocated automatically and passengers are not able to choose. The site only accepts payment via VISA card, Master Card and UnionPay and the tickets must be collected at the West Kowloon Station before the journey. only has Chinese version, which is difficult, or likely impossible for non-Chinese speakers to use. The accepted payment methods include Chinese bank cards, Alipay and Wechat pay. The tickets can be collected either at any railway station in the mainland or at West Kowloon Station.

4. Call 21200888 for Booking - Inconvenient Booking Steps

The number above is the official reservation hotline in Hong Kong for passengers to book tickets, operating between 7:00 am to 9:00 pm. Passengers are required to enter numerous digits for a successful booking. To avoid the inconvenience of multiple calls, it is advised that you have more than one option before dialing. The booking cut-off time is 120 minutes before departure. Visa and Master Card are the only payment methods. Also, tickets purchased via Tele-ticketing system must be collected at the West Kowloon Station before journey.

5. Book with Ticket Agents

Tickets are available for sale at some ticket agents in HK. A certain service fee is charged accordingly.

Here is the list:
China Railway Holdings (HK) Limited
China Travel Service (Hong Kong) Limited
Chu Kong Tourism Company Limited
Connexus Travel Limited
Gray Line Tours of Hong Kong Limited
GZTC (Hong Kong) International Tour Co. Ltd
Holiday World Tours Ltd.
Hong Kong Wing On Travel Services Limited
Hong Thai Travel Services Limited
Hua Min Tourism Company Limited
Jebsen Travel Ltd.
Klook Travel Technology Limited
Norray Travel Co. Ltd.
Shun Tak Travel Services Ltd.
The Motor Transport Company of Guangdong and Hong Kong Limited
Travel Expert Limited
Westminster Travel Limited
Xin Jing Travel Services Ltd.

How to Collect High Speed Train Tickets in Hong Kong

Passengers must collect paper tickets before boarding the train. In Hong Kong, it can only be done at ticketing counters at the Hong Kong West Kowloon Railway Station. Ticket collection cut-off time is 45 minutes before departure. Passengers need to bring along origina ID certificate used for booking and the reservation number.
Further Reading:

More Rail Lines from Hong Kong to:
- Last updated on Jan. 13, 2023 by Brenda Lian -
Questions & Answers on How to Buy High Speed Train Tickets in Hong Kong
Asked by Amy chan from HONG KONG | Dec. 08, 2019 23:11Reply
Can I collect my high speed tickets in advance?
Answers (1)
Answered by Samuel | Dec. 09, 2019 01:36

Yes, you can collect it days in advance if you have travel document and pick up numbers in hand.
Asked by Pak C. from CANADA | Nov. 19, 2019 17:17Reply
Does CTS at Hong Kong Airport sale train tickets?
Can I buy train tickets from the China Travel Service (Hong Kong) Limited inside the Hong Kong International Airport?
Answers (1)
Answered by Larkin from PANAMA | Nov. 20, 2019 23:02

They offer booking service but not direct paper ticket issuing. You need to wait quite some time. They send your request to their ticket office and will give you booking number after their ticket office booked your ticket well. You cannot get paper ticket there directly.
Asked by Kishore from HONGKONG | Oct. 24, 2019 18:30Reply
Can I buy 2 tickets on one id copy
Answers (1)
Answered by TravelChinaGuide | Oct. 24, 2019 19:27

Thank you for your inquiry.

According to real name policy, each passenger can only buy one ticket on each train by using their travel document information. Hope for your kind understanding.
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