Services & Facilities of Hangzhou Airport
In Hangzhou Xiaoshan International Airport, many services and facilities are provided for passengers' convenience, including baggage packing and storage, banking service, hotels, restaurants, business center and medical service. Hereunder is the detailed information:
Location: the left side of Gate A3, 2F, Departure Hall, Terminal A;
the right side of Gate no. 7, 11 & 13, 2F, Departure Hall, Terminal B.
1. For baggage with the size of less than 20*40*55cm in length, width and height, it costs CNY10; if larger, the fee is CNY15/piece.
2. Alcohol products: liquor and wine needs a special cardboard box, and the cost is CNY5-15 for different sizes of the given box.
There are altogether 2,450 baggage carts in the airport. 2,000 of them are large ones and can be found outside Gate no. 1, 2 & 3 of Terminal B, Gate no. A1 & A3 of Terminal A, and the luggage carousel areas of the Arrival Hall of both terminals. The small carts are all in the restricted area, and are placed opposite to the Gate no.17 of Domestic Boarding, and near the Gate no. 20 & 25 of Domestic Arrival Hall.
Location: Check-in Counter F, Departure Hall.
Fee: CNY5 within 4 hours; CNY15 for 4-12 hours, and CNY 25 for 12-24 hours.
Service Hours: 06:30 - 23:00
Hotline: +86 0571-83837005
Lost & Found Office
Location: Opposite of Gate No.12, Arrival Hall
Service Hours: 08:15 - 21:45
Hotline: +86 0571-86662530
Opposite Gate no. 3, International Departure Hall;
Opposite Gate no. 5 & 11, Domestic Departure Hall
Airport Hotel: Located at Xiaoshan Airport Avenue, the hotel provides free pick-up service. It just takes about 3 minutes driving distance from the hotel to the terminal building.
Hotline: +86 571-8666 5688
ZTG Airport Grand Hotel: Located nearby No.1 Road, Xiaoshan Airport, it is equipped with free shuttle bus, VIP Lounge and free automatic check-in machines.
Hotline: +86 571-8661 0999
Location: Non-restricted Area, Arrival Hall
Service hours: 08:00 - 23:00
Hotlines: +86 0571-87663395 (Terminal A); +86 0571-86660580 (Terminal B)
|Having a Rest at Xiaoshan Airport|
Bank & ATMs:
Industrial and Commercial Bank of China: Gate no.1, Non-restricted Area of the Departure Hall, Terminal B;
Bank of Hangzhou: Gate no.1, Non-restricted Area of the Departure Hall, Terminal B;
Citibank: Gate no.1, Non-restricted Area of the Departure Hall, Terminal B;
Bank of Shanghai: Gate no.A1, Non-restricted Area of Departure Hall, Terminal A; Gate no.2, Non-restricted Area of Departure Hall, Terminal B
Emergency Room: Opposite to the Boarding Gate no. 16 of the Departure Hall
Hotlines: +86 0571-86662120/86662316
Smoking Room: There are 6 smoking rooms, and they are opposite to the Boarding Gate no. B08, B12 & B14 and left side of the Boarding Gate no. B43 & B35, Terminal B.
Internet Services: Passengers can enjoy the free internet access (WIFI) at the Boarding Gate no. 18 in the terminal building.
Location: the right side of the security checkpoint, Boarding Gate no.9 of Terminal B
Hotlines: +86 0571-86662253/86662581
Restaurants: There are cafes and fast food restaurants in and out the terminal building.
a. KFC: Gate no. 6 & 16, Arrival Hall, Terminal B
b. Starbucks & McDonald's: Gate no. 13, Departure Hall, Terminal B
c. Haagen-Dazs: the opposite of Boarding Gate no.B24, Terminal B
d. Cafe Fortune Come Hong Kong Style Restaurant: Gate no.13, Departure Hall (Island H), Terminal B; Boarding Gate no.B15 & B27, Non-restricted Area of Departure Hall, Terminal B
e. Goubuli Steamed Stuffed Buns: 2F, the opposite of Security Checkpoint no.22-31, Restricted Area, Terminal B
f. Kungfu Chinese Fast Food: Gate no.5, Non-restricted Area of the Departure Hall, Terminal B; Gate no.16, Non-restricted Area of the Arrival Hall, Terminal B
If I want to use facilities, like restaurants, can I pay in Euro currency at the airport?
I don't know whether the foreign currency can be used in facilities at the airport. There are exchanging counters for exchanging service. You are advised to get some RMB cash just in case. Or, you may swipe card. I heard some facilities can accept VISA card and Master card.