Tourist Complaints in China

As more people choose to travel in China, infringement upon legal rights may occur. Here we outline complaint procedures.

Complaint Premise

According to Chinese stipulations, tourist complaints apply only to matters that occur within China. Complaints must apply to travel activities only. In submitting a complaint, be specific about who is complaining, the exact nature of the complaint, and the facts.

Under What Circumstances Can I Make a China Tour Complaint

You should submit a complaint under the following circumstances:

If you think your travel agency has failed to offer you appropriate service
If you think your agency did not execute the agreed-upon contract
If you think your agency has caused bodily injury or property damage
If your tour guide or driver inappropriately asks for tips or forces you to give tips
If you think your agency is being dishonest, prejudicing your rights
If you determine that your interests have been infringed upon during your visit in China

How to Make a Tour Complaint

You should first contact the related department by telephone to report your travel activities where you feel your rights have been violated. You may be asked to prepare a formal written statement.

Be specific in your complaint; include details about the travel agency, transportation, tour guide, hotel, etc. Include a statement about your pecuniary losses, and/or request for the investigation of legal responsibility.

Include supporting documents with personal information in detail, including your name, gender, nationality, occupation, age, etc. Allow 15- 45 days to handle your claim.

Where to Submit a China Tour Complaint

Tourism Quality Supervision and Management Offices in China

Ministry of Culture and Tourism of the People’s Republic of China

Tel Fax Office Hours Postal Code
010-65275315 010-65201522/65122096 08:30-12:00;
Address No. Jia 9, Jianguomennei Avenue, Dongcheng District, Beijing

Tel Fax Office Hours Postal Code
010-12301 010-65201522/65122096 09:00-12:00; 14:00-18:00 100740
Address Room 1001, Beijing Tourism Building, No.28, Jianguomenwai Avenue, Beijing

Tel Fax Office Hours Postal Code
0551-62821763 0551-2824001 08:30-11:30; 14:00-17:00 230061
Address No. 162, Anhui International Business Center, Jinzhai Road, Baohe District, Hefei

Tel Fax Office Hours Postal Code
023-12301 023-3851448 09:00-12:00; 13:30-17:30 400011
Address 5F, Huaying Mansion, No. 50, Jiuchikan, Cangbai District, Chongqing

Tel Fax Office Hours Postal Code
0591-87535640 0591-7538758 08:30-11:30; 14:00-17:00 230061
Address 16F, Libao Tianma Square, No.1, North Wuyi Road, Gulou District, Fuzhou

Tel Fax Office Hours Postal Code
0931-8826860 0931-8418443 08:30-11:30; 14:00-17:00 730000
Address No. 361, Tianshui Road, Chengguan District, Lanzhou

Tel Fax Office Hours Postal Code
12345 020-86665039 08:30-17:00 510010
Address 6F, Guangdong Tourism Mansion, No. 185, West Huanshi Road, Guangzhou

Tel Fax Office Hours Postal Code
0771-5529315/ 0771-12301 0771-2801041 08:30-11:30; 14:00-17:00 530012
Address 50 meters to the south of the intersection of South Jinhu Road and Guichun Road, Qingxiu District, Nanning

Tel Fax Office Hours Postal Code
0851-86818436 0851-6892309 08:30-11:30; 14:00-17:00 550001
Address No. 346-5, North Zhonghua Road, Guiyang (Inside the Guizhou Provincial Government Building)

Tel Fax Office Hours Postal Code
0898-12301/ 0898-65358451 0898-5353074 08:30-11:30; 14:00-17:00 570203
Address Hainan Tourism Bureau Building, No. 49, Haifu Road, Haikou

Tel Fax Office Hours Postal Code
0311-85814239 0311-6015368 09:00-11:30; 14:30-17:30 050021
Address No. 22, Yucai Street, Shijiazhuang

Tel Fax Office Hours Postal Code
0451-87010055 0451-3630860 08:00-17:00 150001
Address 19F, Block A, No. 209, Zhongshan Road, Nangang District, Harbin

Tel Fax Office Hours Postal Code
0371-69699771 0371-69699770 24 hours 450018
Address No. 22, East Jinshui Road, Jinshui District, Zhengzhou

Hong Kong
Tel (Group) Tel (Private Tour) Office Hours
00852-5081234 00852-9292222 08:00-18:00

Tel Fax Office Hours Postal Code
027-87124832 027-84822513 08:00-18:00 430050
Address No. 98, Zhongbei Road, Wuchang District, Wuhan

Tel Fax Office Hours Postal Code
0731-88805555 0731-4720348 24 hours 410001
Address No. 279, Yuehua Road, Yuelu District, Changsha

Inner Mongolia
Tel Fax Office Hours Postal Code
0471-6282653 0471-668561 08:00-12:00;
Address No.1, Chilechuan Street, Saihan District, Hohhot

Tel Fax Office Hours Postal Code
025-83418185 025-3328795 08:00-12:00; 14:00-18:00 210003
Address 20F, Block E, Xincheng Mansion, No. 259, Middle Zhongshan Road, Nanjing

Tel Fax Office Hours Postal Code
0791-86269965 0791-6227860 08:30-11:30; 14:00-17:00 330006
Address No. 183, Fuzhou Road, Donghu District, Nanchang

Tel Fax Office Hours Postal Code
0431-85653030 0431-5642053 08:30-11:30; 13:30-17:00 130021
Address No. 1162, Xinmin Avenue, Chaoyang District, Changchun

Tel Fax Office Hours Postal Code
024-86230222 024-6809415 24 hours 110031
Address No.4 - 2, Wutongjiang Street, Huanggu District, Shenyang

Tel (Group) Tel (Private Tour) Office Hours
00853-340390 00853-307820 09:30-17:30

Tel Fax Office Hours Postal Code
0951-6723298 0951-6041783 08:30-11:30; 14:00-17:00 750001
Address No. 375, East Beijing Road, Xingqing District, Yinchuan

Tel Fax Office Hours Postal Code
0971-6159841 0971-8239515 08:30-11:30; 14:00-17:00 810000
Address No. 156, Huanghe Road, Chengxi District, Xining

Tel Fax Office Hours Postal Code
029-85261059 029-85250151 08:00-18:00 710061
Address No. 15, North Chang'an Road, Beilin District, Xi'an

Tel Fax Office Hours Postal Code
0531-12301 0531-2964284 24 hours 250014
Address No. 12, Jingshiyi Road, Lixia District, Jinan

Tel Fax Office Hours Postal Code
021-64393615 021-64393615 09:00-17:00 200030
Address Room 213, No. 2409, South 2nd Zhongshan Road, Xuhui District, Shanghai

Tel Fax Office Hours Postal Code
0351-7325012 0531-4048289 08:30-11:30; 13:30-17:00 030001
Address No. 453, Changzhi Road, Xiaodian District, Taiyuan

Tel Fax Office Hours Postal Code
028-6654780 028-6671042 08:30-11:30; 14:00-17:00 530012
Address No. 2, Upper Qinglian Street, Jinjiang District, Chengdu

Tel Fax Office Hours Postal Code
022-28359093 022-28352324 08:30-17:30 300074
Address Room 405A, 4F, Block B, Da’an Mansion, Youyi Road, Hexi District, Tianjin

Tel Fax Office Hours Postal Code
0891-6834193 0891-6334632 09:30-13:30;
Address No. 3, Norbulingka Road, Chengguan District, Lhasa

Tel Fax Office Hours Postal Code
0991-12301 0991-8834449 09:30-13:30; 16:00-20:00 830001
Address No. 36, Jinyin Avenue, Tianshan District, Urumqi

Tel Fax Office Hours Postal Code
0871-64608315 0871-64608314 09:00-12:00; 13:30-17:00 650200
Address Yunnan Tourism Mansion, No. 678, Dianchi Road, Xishan District, Kunming City

Tel Fax Office Hours Postal Code
0571-12301 0571-85117419 08:30-11:30; 14:00-17:00 310007
Address No. 531, Xixi Road, Xihu District, Hangzhou

Further Reading: China Tourism Industry Complaint Analysis
- Last updated on Sep. 06, 2023 -
Questions & Answers on Tourist Complaints in China
Asked by Chua Poh Suan from SINGAPORE | Sep. 06, 2023 09:37Reply
Hotel complaint
Hi, can I submit a hotel complaint if I cannot get appropriate resolution from the hotel? The hotel room is damp and we are having difficulty in breathing. Is there any way to get help?
Answers (1)
Answered by Ivy | Sep. 06, 2023 23:18

You can call 12315to lodge a complaint.
Asked by Irina from BULGARIA | Aug. 23, 2023 00:43Reply
How to submit a complaint?
I can see only addresses and telephone numbers but no email addresses. How to submit a written statement then?
Answers (2)
Answered by Daniel | Aug. 23, 2023 19:11

You can lodge a complaint at the offical website:
The problem is that it only has a Chinese version.
Answered by Irina | Aug. 24, 2023 00:28

I have tried but the problem is not the Chinese version. They want me to provide them with a Chinese tel.number which is impossible for me.
Thank you anyway, Daniel.
Asked by RWKLEOW57 | Jun. 08, 2016 05:55Reply
In booking a flight I made a typing error in the spelling of my wife's surname by a single alphabet.
I Pointed this out to the travel website within a day of my booking and requested them to rectify this error with the airline company. I was told that they had contacted the airline which had rejected my request and advised me that any correction cannot be entertained as there is a no modification condition for the class. I explained that there is no change in identity and all passport details of my wife which I had submitted at the time of booking are correct and remain unchanged. I was told to buy a new ticket and to treat the existing one as forfeited resulting in a financial loss. What should I do now? Thank you. Woon.
Answers (1)
Answered by Lloyd from USA | Jun. 12, 2016 02:07

Hi, Woon. I'm afraid the only way is to refund and buy a new ticket. Most airlines don't accept name modification. Be careful this time!
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