Special Services of Hong Kong Airport Express
Hong Kong Airport Express (AE) passengers can enjoy complimentary services, namely free shuttle bus, in-town check-in service, porter service, MTR connections. Besides, passengers can get discounts if they choose to use Morning Express Service.
Hereunder is a chart of free service available at Airport Express stations:
| Stations | Free Hotel Shuttle Bus | Free In-town Check-in Service | Free Porter Service | Free MTR Connections |
| Airport | No | No | Yes | Yes |
| Tsing Yi | No | No | Yes | Yes |
| Kowloon | Yes | Yes | Yes | Yes |
| Hong Kong | Yes | Yes | Yes | Yes |
| AsiaWorld-Expo Station | No | No | No | No |
Tip: Passengers departing from HKIA will arrive at Terminal 1 Boarding counter (7th floor) after getting off the airport express. Or they could get off on the right and walk to Terminal 2 (about 3 minutes). Arriving passengers can reach the express train station after passing the arrival counter and luggage claim sector and walking through the Arrivals Hall.
Free Shuttle Bus for Airport Express PassengersIt is provided exclusively for Airport Express passengers traveling between Hong Kong or Kowloon stations and major hotels and railway interchanges. Passengers are required to show proof of eligibility including AE train tickets (Single Journey, Same Day Return, Round Trip, Airport Express Travel Pass), Airline ticket / boarding pass, Airport Staff Octopus Card, AsiaWorld-Expo entry pass or event ticket.
| From/To Hong Kong Station | |||
|---|---|---|---|
| Line | Service Hours | Service Area | Nearby Hotels |
| H1 | 06:12 – 23:12 (every 20 minutes) | Stop 1: Island Shangri-La | -- |
| Stop 2: Conrad Hotel | -- | ||
| Stop 3: Pacific Place | -- | ||
| Stop 4: JW Marriott Hotel | -- | ||
| Stop 5: Empire Hotel • Wan Chai | 1. Metropark Hotel Wan Chai 2. OZO Wesley | ||
| Stop 6: The Wharney Guang Dong Hotel | Gloucester Luk Kwok | ||
| Stop 7: Novotel Century Hotel | 1. Iclub Wan Chai Hotel 2. King's Hotel 3. Regal i-club Hotel Wan Chai 4. The Charterhouse Causeway Bay Hotel | ||
| Stop 8: Holiday Inn Express Soho | -- | ||
| Stop 9: iclub Sheung Wan Hotel | -- | ||
| Stop 10: Ibis Central and Sheung Wan | -- | ||
| Stop 11: Best Western Hotel Harbour View | -- | ||
| Stop 12: Island Pacific Hotel | -- | ||
| H2 | 06:12 – 23:12 (every 20 minutes) | Stop 1: Empire Hotel • Causeway Bay | Butterfly on Victoria Hotel |
| Stop 2: Metropark Hotel Causeway Bay | L'Hotel Causeway Bay Harbour View | ||
| Stop 3: Regal Hongkong Hotel | Lanson Place Hotel | ||
| Stop 4: Rosedale on the Park | -- | ||
| Stop 5: The Park Lane | -- | ||
| Stop 6: The Excelsior | -- | ||
| Stop 7: Harbour Grand Hotel | Iclub Fortress Hill Hotel Newton Hotel | ||
| Stop 8: City Garden Hotel | -- | ||
| Stop 9: Convention and Exhibition Centre | Grand Hyatt Hotel The Harbourview | ||
| Stop 10: Renaissance Harbour View Hotel | -- | ||
| From/To Kowloon Station | |||
|---|---|---|---|
| Line | Service Hours | Service Area | Nearby Hotels |
| K1 | 06:12 – 23:12 (every 12 minutes) | Stop 1: Jordan Station (Austin Road) | 1. Prudential Hotel 2. Shamrock Hotel |
| Stop 2: Hung Hom Station | -- | ||
| Stop 3: Harbour Plaza Metropolis | -- | ||
| Stop 4: Whampoa Garden (Tak On Street) | -- | ||
| Stop 5: Harbour Grand Kowloon | -- | ||
| Stop 6: Eaton Hotel | 1. Hotel Rainbow 2. Largos Hotel 3. Nathan Hotel 4. Hotel Novotel Nathan Road Kowloon | ||
| Stop 7: Austin Station | -- | ||
| K2 | 06:12 – 23:12 (every 12 minutes) | Stop 1: Prince Hotel | -- |
| Stop 2: The Gateway | -- | ||
| Stop 3: Marco Polo Hongkong Hotel | The Langham | ||
| Stop 4: The Kowloon Hotel / The Peninsula | The Salisbury YMCA | ||
| Stop 5: The Royal Pacific Hotel & Tower/China Ferry Terminal | -- | ||
| K3 | 06:12 – 23:12 (every 12 minutes) | Stop 1: Holiday Inn Golden Mile | -- |
| Stop 2: Hyatt Regency Tsim Sha Tsui Hotel | Hotel Panorama by Rhombus | ||
| Stop 3: Regal Kowloon Hotel | The Royal Garden | ||
| Stop 4: Hotel ICON | -- | ||
| Stop 5: New World Millennium Hotel | -- | ||
| Stop 6: InterContinental Grand Stanford | -- | ||
| Stop 7: Kowloon Shangri-La Hotel | -- | ||
| K4 | 06:12 – 23:12 (every 12 minutes) | Stop 1: Sheraton Hotel & Towers / East Tsim Sha Tsui | The Imperial Hotel |
| Stop 2: Park Hotel | 1. Butterfly on Prat – Tsim Sha Tsui 2. Guangdong Hotel 3. Ramada Kowloon | ||
| Stop 3: The Luxe Manor | The Kimberley Hotel | ||
| Stop 4: Empire Hotel Kowloon • Tsim Sha Tsui | 1. Stanford Hillview Hotel 2. Best Western Grand Hotel | ||
| Stop 5: B P International Hotel | -- | ||
| K5 | 06:12 – 23:12 (every 12 minutes) | Stop 1: The Cityview | Casa Hotel |
| Stop 2: Metropark Hotel Kowloon | The Anne Black – YWCA | ||
| Stop 3: Royal Plaza Hotel | -- | ||
| Stop 4: Metropark Hotel Mongkok | -- | ||
| Stop 5: Dorsett Mongkok Hotel | 1. Rosedale Hotel Kowloon 2. Silka West Kowloon Hotel | ||
Free In-town Check-in Service
The service is available for many airlines at HK and Kowloon stations. Airport Express Passengers may check-in as early as one day in advance or as late as 90 minutes before take-off. Generally, the free check-in counters are in service from 05:30 to 00:30 the next day. Hereunder are the airlines which are eligible for the service:
| T1 | Aeroflot Russian Airlines, Air Canada, Air China, Air France, Air Mauritius, Air Niugini, All Nippon Airways, American Airlines, Asiana Airlines, Bangkok Airways, British Airways, China Airlines, China Eastern Airlines, China Southern Airlines, Delta Air Lines, EL AL Israel Airlines, Emirates, Ethiopian Airlines, Etihad Airways, Finnair, Garuda Indonesia, Japan Airlines, Juneyao Airlines, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Lufthansa German Airlines, Malaysia Airlines, MIAT Mongolian Airlines, Nepal Airlines, Qantas Airways, Qatar Airways, Royal Brunei Airlines, Royal Jordanian, S7 Airlines, Shanghai Airlines, Sichuan Airlines, Swiss Int'l Air Lines, SriLankan Airlines, Transaero Airlines, Turkish Airlines, United Airlines, Vietnam Airlines, Virgin Atlantic Airways, Xiamen Airlines, Air India, Air New Zealand, Cathay Pacific Airways, Dragonair, EVA Air, HK Airlines, Mandarin Airlines, Singapore Airlines, South African Airways |
| T2 | Air Astana, Jeju Air, Jet Airways, Jetstar Asia Airways, Philippine Airlines, Scandinavian Airlines, Shenzhen Airlines, Tigerair, HK Express, Thai Airways |
The exact close-out time varies according to individual airline flight schedules. It is best to consult your airline in advance for full details. Free Porter Service
Passengers can find many porters at Airport, Tsing Yi, Kowloon and HK stations and enjoy free service. Free MTR Connections
Airport Express passengers who use the same Octopus Card with sufficient balance can enjoy free MTR connection. It enables passengers to travel between express trains at HK, Kowloon or Tsing Yi stations and interconnecting MTR lines including Lo Wu and Lok Ma Chau stations (except light rail, MTR bus and East Rail Line First Class Seat) free of charge within an hour. Morning Express Service
Routes: Kowloon Station ↔ HK Station
Tsing Yi Station ↔ HK Station Notes:
1. This service is available from 07:00 to 10:00 from Monday to Saturday (except public holidays).
2. The fare is 20 HKD/person per trip.
3. The tickets can be purchased at the Airport Express Customer Service Counters of Kowloon and Tsing Yi stations.
4. Tickets are only valid on the day of issue. Left Luggage Service
Here is the detailed information about luggage storage service at HK, Kowloon and Tsing Yi Stations.
| Hong Kong / Kowloon Station | |
|---|---|
| Service Hours | 06:00 – 01:00 the next day |
| Standard Size for Storage | Dimensions: ≤ 33 inches x 33 inches x 11 inches Weight: ≤ 30kg |
| Cost for per luggage | 0 - 3 hours: HK$45 3-24 hours: HK$60 Over 24 hours: Add extra HK$90 Notes:1. Only HK dollars are accepted. 2. The fee must be paid when tourists collect their luggage. |
| Fee for Overweight/ Oversize Luggage | For heavier and larger luggage compared with the standard size, tourists have to pay extra and the cost shall be multiples of the standard charge. |
| Service Counter | HK Station: Level G (close to Exit B, in-town check-in hall) Kowloon Station: Level G (In-town Check-in Hall) |
| Tsing Yi Station | |
|---|---|
| Service Hours | 06:00 – 01:00 the next day |
| Standard Size for Storage | Dimensions: ≤ 33 inches x 33 inches x 11 inches Weight: ≤ 30kg |
| Cost for per luggage | 0-3 hours: HK$40 3-24 hours: HK$55 24-48 hours: HK$130 Over 48 hours: Add extra HK$80 |
| Fee for Overweight/ Oversize Luggage | For heavier and larger luggage compared with the standard size, tourists have to pay extra and the cost shall be multiples of the standard charge. |
Other Services
In-train Wi-Fi Service
Passengers who have electronic items equipped with Wi-Fi can surf the Internet by using the high-speed wireless broadband during the express train trip.
Free In-train Power Charging Service
During the trip, passengers won’t need to worry about low batteries on laptops and mobile phones. Carriages no.1 and 7 of the express train have in-train power charging facilities.