Special Services of Hong Kong Airport Express

Hong Kong Airport Express (AE) passengers can enjoy complimentary services, namely free shuttle bus, in-town check-in service, porter service, MTR connections. Besides, passengers can get discounts if they choose to use Morning Express Service.

 Hereunder is a chart of free service available at Airport Express stations:

Stations	Free Hotel Shuttle Bus	Free In-town Check-in Service	Free Porter Service	Free MTR Connections
Airport	No	No	Yes	Yes
Tsing Yi	No	No	Yes	Yes
Kowloon	Yes	Yes	Yes	Yes
Hong Kong	Yes	Yes	Yes	Yes
AsiaWorld-Expo Station	No	No	No	No

 Tip: 
Passengers departing from HKIA will arrive at Terminal 1 Boarding counter (7th floor) after getting off the airport express. Or they could get off on the right and walk to Terminal 2 (about 3 minutes). Arriving passengers can reach the express train station after passing the arrival counter and luggage claim sector and walking through the Arrivals Hall.
 It is provided exclusively for Airport Express passengers traveling between Hong Kong or Kowloon stations and major hotels and railway interchanges. Passengers are required to show proof of eligibility including AE train tickets (Single Journey, Same Day Return, Round Trip, Airport Express Travel Pass), Airline ticket / boarding pass, Airport Staff Octopus Card, AsiaWorld-Expo entry pass or event ticket.
 

From/To Hong Kong Station
Line	Service Hours	Service Area	Nearby Hotels
H1	06:12 – 23:12 (every 20 minutes)	Stop 1: Island Shangri-La	--
		Stop 2: Conrad Hotel	--
		Stop 3: Pacific Place	--
		Stop 4: JW Marriott Hotel	--
		Stop 5: Empire Hotel • Wan Chai	1. Metropark Hotel Wan Chai 2. OZO Wesley
		Stop 6: The Wharney Guang Dong Hotel	Gloucester Luk Kwok
		Stop 7: Novotel Century Hotel	1. Iclub Wan Chai Hotel 2. King's Hotel 3. Regal i-club Hotel Wan Chai 4. The Charterhouse Causeway Bay Hotel
		Stop 8: Holiday Inn Express Soho	--
		Stop 9: iclub Sheung Wan Hotel	--
		Stop 10: Ibis Central and Sheung Wan	--
		Stop 11: Best Western Hotel Harbour View	--
		Stop 12: Island Pacific Hotel	--
H2	06:12 – 23:12 (every 20 minutes)	Stop 1: Empire Hotel • Causeway Bay	Butterfly on Victoria Hotel
		Stop 2: Metropark Hotel Causeway Bay	L'Hotel Causeway Bay Harbour View
		Stop 3: Regal Hongkong Hotel	Lanson Place Hotel
		Stop 4: Rosedale on the Park	--
		Stop 5: The Park Lane	--
		Stop 6: The Excelsior	--
		Stop 7: Harbour Grand Hotel	Iclub Fortress Hill Hotel Newton Hotel
		Stop 8: City Garden Hotel	--
		Stop 9: Convention and Exhibition Centre	Grand Hyatt Hotel The Harbourview
		Stop 10: Renaissance Harbour View Hotel	--

 

From/To Kowloon Station
Line	Service Hours	Service Area	Nearby Hotels
K1	06:12 – 23:12 (every 12 minutes)	Stop 1: Jordan Station (Austin Road)	1. Prudential Hotel 2. Shamrock Hotel
		Stop 2: Hung Hom Station	--
		Stop 3: Harbour Plaza Metropolis	--
		Stop 4: Whampoa Garden (Tak On Street)	--
		Stop 5: Harbour Grand Kowloon	--
		Stop 6: Eaton Hotel	1. Hotel Rainbow 2. Largos Hotel 3. Nathan Hotel 4. Hotel Novotel Nathan Road Kowloon
		Stop 7: Austin Station	--
K2	06:12 – 23:12 (every 12 minutes)	Stop 1: Prince Hotel	--
		Stop 2: The Gateway	--
		Stop 3: Marco Polo Hongkong Hotel	The Langham
		Stop 4: The Kowloon Hotel / The Peninsula	The Salisbury YMCA
		Stop 5: The Royal Pacific Hotel & Tower/China Ferry Terminal	--
K3	06:12 – 23:12 (every 12 minutes)	Stop 1: Holiday Inn Golden Mile	--
		Stop 2: Hyatt Regency Tsim Sha Tsui Hotel	Hotel Panorama by Rhombus
		Stop 3: Regal Kowloon Hotel	The Royal Garden
		Stop 4: Hotel ICON	--
		Stop 5: New World Millennium Hotel	--
		Stop 6: InterContinental Grand Stanford	--
		Stop 7: Kowloon Shangri-La Hotel	--
K4	06:12 – 23:12 (every 12 minutes)	Stop 1: Sheraton Hotel & Towers / East Tsim Sha Tsui	The Imperial Hotel
		Stop 2: Park Hotel	1. Butterfly on Prat – Tsim Sha Tsui 2. Guangdong Hotel 3. Ramada Kowloon
		Stop 3: The Luxe Manor	The Kimberley Hotel
		Stop 4: Empire Hotel Kowloon • Tsim Sha Tsui	1. Stanford Hillview Hotel 2. Best Western Grand Hotel
		Stop 5: B P International Hotel	--
K5	06:12 – 23:12 (every 12 minutes)	Stop 1: The Cityview	Casa Hotel
		Stop 2: Metropark Hotel Kowloon	The Anne Black – YWCA
		Stop 3: Royal Plaza Hotel	--
		Stop 4: Metropark Hotel Mongkok	--
		Stop 5: Dorsett Mongkok Hotel	1. Rosedale Hotel Kowloon 2. Silka West Kowloon Hotel

 The service is available for many airlines at HK and Kowloon stations. Airport Express Passengers may check-in as early as one day in advance or as late as 90 minutes before take-off. Generally, the free check-in counters are in service from 05:30 to 00:30 the next day. Hereunder are the airlines which are eligible for the service:

T1

Aeroflot Russian Airlines, Air Canada, Air China, Air France, Air Mauritius, Air Niugini, All Nippon Airways, American Airlines, Asiana Airlines, Bangkok Airways, British Airways, China Airlines, China Eastern Airlines, China Southern Airlines, Delta Air Lines, EL AL Israel Airlines, Emirates, Ethiopian Airlines, Etihad Airways, Finnair, Garuda Indonesia, Japan Airlines, Juneyao Airlines, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Lufthansa German Airlines, Malaysia Airlines, MIAT Mongolian Airlines, Nepal Airlines, Qantas Airways, Qatar Airways, Royal Brunei Airlines, Royal Jordanian, S7 Airlines, Shanghai Airlines, Sichuan Airlines, Swiss Int'l Air Lines, SriLankan Airlines, Transaero Airlines, Turkish Airlines, United Airlines, Vietnam Airlines, Virgin Atlantic Airways, Xiamen Airlines, Air India, Air New Zealand, Cathay Pacific Airways, Dragonair, EVA Air, HK Airlines, Mandarin Airlines, Singapore Airlines, South African Airways

T2

Air Astana, Jeju Air, Jet Airways, Jetstar Asia Airways, Philippine Airlines, Scandinavian Airlines, Shenzhen Airlines, Tigerair, HK Express, Thai Airways

 The exact close-out time varies according to individual airline flight schedules. It is best to consult your airline in advance for full details.

 Passengers can find many porters at Airport, Tsing Yi, Kowloon and HK stations and enjoy free service.
 Airport Express passengers who use the same Octopus Card with sufficient balance can enjoy free MTR connection. It enables passengers to travel between express trains at HK, Kowloon or Tsing Yi stations and interconnecting MTR lines including Lo Wu and Lok Ma Chau stations (except light rail, MTR bus and East Rail Line First Class Seat) free of charge within an hour.
 Routes: Kowloon Station ↔ HK Station
             Tsing Yi Station ↔ HK Station
 Notes: 
1. This service is available from 07:00 to 10:00 from Monday to Saturday (except public holidays).
2. The fare is 20 HKD/person per trip.
3. The tickets can be purchased at the Airport Express Customer Service Counters of Kowloon and Tsing Yi stations.
4. Tickets are only valid on the day of issue.
 Here is the detailed information about luggage storage service at HK, Kowloon and Tsing Yi Stations.

Hong Kong / Kowloon Station
Service Hours	06:00 – 01:00 the next day
Standard Size for Storage	Dimensions: ≤ 33 inches x 33 inches x 11 inches Weight: ≤ 30kg
Cost for per luggage	0 - 3 hours: HK$45 3-24 hours: HK$60 Over 24 hours: Add extra HK$90  Notes: 1. Only HK dollars are accepted. 2. The fee must be paid when tourists collect their luggage.
Fee for Overweight/ Oversize Luggage	For heavier and larger luggage compared with the standard size, tourists have to pay extra and the cost shall be multiples of the standard charge.
Service Counter	HK Station: Level G (close to Exit B, in-town check-in hall) Kowloon Station: Level G (In-town Check-in Hall)

 

Tsing Yi Station
Service Hours	06:00 – 01:00 the next day
Standard Size for Storage	Dimensions: ≤ 33 inches x 33 inches x 11 inches Weight: ≤ 30kg
Cost for per luggage	0-3 hours: HK$40 3-24 hours: HK$55 24-48 hours: HK$130 Over 48 hours: Add extra HK$80
Fee for Overweight/ Oversize Luggage	For heavier and larger luggage compared with the standard size, tourists have to pay extra and the cost shall be multiples of the standard charge.

 In-train Wi-Fi Service
Passengers who have electronic items equipped with Wi-Fi can surf the Internet by using the high-speed wireless broadband during the express train trip.

Free In-train Power Charging Service
During the trip, passengers won’t need to worry about low batteries on laptops and mobile phones. Carriages no.1 and 7 of the express train have in-train power charging facilities.