Special Services of Hong Kong Airport Express

Hong Kong Airport Express (AE) passengers can enjoy complimentary services, namely in-town check-in service, free WIFI, hotel shuttle buses, station car park and  MTR connections. 

 Hereunder is a chart of free services available at Airport Express stations:

Stations Free Shuttle Bus to Hotels Free In-town Check-in Service Station Car Park Free MTR Connections
Airport No No No No
Tsing Yi No No Yes Yes
Kowloon Yes No Yes Yes
Hong Kong Yes Yes Yes Yes
AsiaWorld-Expo Station No No No No

Hotel Shuttle Bus for Airport Express Passengers

It is provided by hotels exclusively for Airport Express passengers traveling between Hong Kong or Kowloon stations and major hotels and railway interchanges. Passengers are required to show proof of eligibility including AE train tickets (Single Journey, Same Day Return, Round Trip, Airport Express Travel Pass), Airline ticket / boarding pass, Airport Staff Octopus Card, AsiaWorld-Expo entry pass or event ticket.
Stations Hong Kong Station Kowloon Station
Designated Hotels   Bishop Lei International House
  Cosmo Hotel
  Courtyard by Marriott Hong Kong
  Dorsett Wanchai
  Four Seasons Hotel Hong Kong
  Le Meridien Hong Kong, Cyberport
Alva Hotel by Royal
Hotel Shuttle Bus Waiting Area outside the boarding gate of L2 Upon arrival on L2, take the escalator to Level G, follow the directions to find the bus.


Free In-town Check-in Service

The service is available for Cathay Pacific at Hong Kong Station. Airport Express Passengers may check-in as early as one day in advance or as late as 90 minutes before take-off. The service hours is 06:00 am - 03:00 pm. Note that this service is not available at other MTR stations or for other airlines.

Starting from 22 September 2023, passengers of Cathay Airlines with electronic travel documents are able to use the smart Check-in Kiosks in the in-town check-in area.


Free MTR Connections

Airport Express passengers who use the same Octopus Card with sufficient balance can enjoy free MTR connection. It enables passengers to travel between express trains at HK, Kowloon or Tsing Yi stations and interconnecting MTR lines including Lo Wu and Lok Ma Chau stations (except light rail, MTR bus and East Rail Line First Class Seat) free of charge within an hour.

Other Services

  In-train Wi-Fi Service
Passengers who have electronic items equipped with Wi-Fi can surf the Internet by using the high-speed wireless broadband during the express train trip.

  Free In-train Power Charging Service in designated cars
During the trip, passengers won't need to worry about low batteries on laptops and mobile phones. Carriages no.1 and 7 of the express train have in-train power charging facilities.

- Last updated on Oct. 31, 2023 by Gabby Li -
Questions & Answers on Special Services of Hong Kong Airport Express
Asked by Matthew from USA | Feb. 26, 2024 09:05Reply
Is there a free shuttle bus from the Kowloon station to the Royal Plaza Hotel?
Answers (1)
Answered by Hailey | Feb. 27, 2024 00:23

As I know, there is not. However, you can also confirm with the hotel.
Asked by Yaowared M. from THAILAND | Oct. 24, 2023 23:55Reply
Is the free shuttle bus (for AE Passengers) still available?
We have planned to stay at Holiday Inn Golden Mile at Mody Road, so we can take K3 Bus at Kowloon Station. Isn't it?
Answers (1)
Answered by David | Oct. 25, 2023 01:23

I knew it was available in 2019 but I'm not sure about now.
Asked by Nick from NEW ZEALAND | Mar. 25, 2023 22:50Reply
We have an eight hour stopover in HK. Is that enough time to do a harbour cruise?
Answers (1)
Answered by Dillon | Mar. 27, 2023 19:46

The time is tight but enough. Just hurry up. Have fun~
Asked by Vitor Boavida from PORTUGAL | Feb. 19, 2023 13:06Reply
I´ll arrive HKIA at 5:00 PM destination Macau ferry. Which transport is the best choice?
Ferry departure 8:30 PM.
Answers (1)
Answered by Kelly | Feb. 20, 2023 18:51

There are direct ferries from SkyPier of HKIA to Macao and it's the most convenient way.
Asked by Atul Shah from INDIA | Oct. 10, 2019 18:41Reply
How to reach renaissance harbour view hotel from Hong Kong airport?
Answers (1)
Answered by Keira from DENMARK | Oct. 10, 2019 19:26

You can take bus no.A12 from Airport (Ground Transportation Center) to Immigration Tower, Gloucester Road. The duration is around an hour with the ticket fare of 45HKD per person. Then walk northeast around 500 meters to find your hotel.
Ask a Question
Question Summary (100 characters)
Details (optional) (2,000 characters)