Special Services of Hong Kong Airport Express

Hong Kong Airport Express (AE) passengers can enjoy complimentary services, namely free shuttle bus, in-town check-in service, porter service, MTR connections. Besides, passengers can get discounts if they choose to use Morning Express Service.

 Hereunder is a chart of free service available at Airport Express stations:

Stations Free Hotel Shuttle Bus Free In-town Check-in Service Free Porter Service Free MTR Connections
Airport No No Yes Yes
Tsing Yi No No Yes Yes
Kowloon Yes Yes Yes Yes
Hong Kong Yes Yes Yes Yes
AsiaWorld-Expo Station No No No No

Passengers departing from HKIA will arrive at Terminal 1 Boarding counter (7th floor) after getting off the airport express. Or they could get off on the right and walk to Terminal 2 (about 3 minutes). Arriving passengers can reach the express train station after passing the arrival counter and luggage claim sector and walking through the Arrivals Hall.

Free Shuttle Bus for Airport Express Passengers

It is provided exclusively for Airport Express passengers traveling between Hong Kong or Kowloon stations and major hotels and railway interchanges. Passengers are required to show proof of eligibility including AE train tickets (Single Journey, Same Day Return, Round Trip, Airport Express Travel Pass), Airline ticket / boarding pass, Airport Staff Octopus Card, AsiaWorld-Expo entry pass or event ticket.
From/To Hong Kong Station
Line Service Hours Service Area Nearby Hotels
H1 06:12 – 23:12 (every 20 minutes) Stop 1: Island Shangri-La --
Stop 2: Conrad Hotel --
Stop 3: Pacific Place --
Stop 4: JW Marriott Hotel --
Stop 5: Empire Hotel • Wan Chai 1. Metropark Hotel Wan Chai
2. OZO Wesley
Stop 6: The Wharney Guang Dong Hotel Gloucester Luk Kwok
Stop 7: Novotel Century Hotel 1. Iclub Wan Chai Hotel
2. King's Hotel
3. Regal i-club Hotel Wan Chai
4. The Charterhouse Causeway Bay Hotel
Stop 8: Holiday Inn Express Soho --
Stop 9: iclub Sheung Wan Hotel --
Stop 10: Ibis Central and Sheung Wan --
Stop 11: Best Western Hotel Harbour View --
Stop 12: Island Pacific Hotel --
H2 06:12 – 23:12 (every 20 minutes) Stop 1: Empire Hotel • Causeway Bay Butterfly on Victoria Hotel
Stop 2: Metropark Hotel Causeway Bay L'Hotel Causeway Bay Harbour View
Stop 3: Regal Hongkong Hotel Lanson Place Hotel
Stop 4: Rosedale on the Park --
Stop 5: The Park Lane --
Stop 6: The Excelsior --
Stop 7: Harbour Grand Hotel Iclub Fortress Hill Hotel
Newton Hotel
Stop 8: City Garden Hotel --
Stop 9: Convention and Exhibition Centre Grand Hyatt Hotel
The Harbourview
Stop 10: Renaissance Harbour View Hotel --

From/To Kowloon Station
Line Service Hours Service Area Nearby Hotels
K1 06:12 – 23:12 (every 12 minutes) Stop 1: Jordan Station (Austin Road) 1. Prudential Hotel
2. Shamrock Hotel
Stop 2: Hung Hom Station --
Stop 3: Harbour Plaza Metropolis --
Stop 4: Whampoa Garden (Tak On Street) --
Stop 5: Harbour Grand Kowloon --
Stop 6: Eaton Hotel 1. Hotel Rainbow
2. Largos Hotel
3. Nathan Hotel
4. Hotel Novotel Nathan Road Kowloon
Stop 7: Austin Station --
K2 06:12 – 23:12 (every 12 minutes) Stop 1: Prince Hotel --
Stop 2: The Gateway --
Stop 3: Marco Polo Hongkong Hotel The Langham
Stop 4: The Kowloon Hotel / The Peninsula The Salisbury YMCA
Stop 5: The Royal Pacific Hotel & Tower/China Ferry Terminal --
K3 06:12 – 23:12 (every 12 minutes) Stop 1: Holiday Inn Golden Mile --
Stop 2: Hyatt Regency Tsim Sha Tsui Hotel Hotel Panorama by Rhombus
Stop 3: Regal Kowloon Hotel The Royal Garden
Stop 4: Hotel ICON --
Stop 5: New World Millennium Hotel --
Stop 6: InterContinental Grand Stanford --
Stop 7: Kowloon Shangri-La Hotel --
K4 06:12 – 23:12 (every 12 minutes) Stop 1: Sheraton Hotel & Towers / East Tsim Sha Tsui The Imperial Hotel
Stop 2: Park Hotel 1. Butterfly on Prat – Tsim Sha Tsui
2. Guangdong Hotel
3. Ramada Kowloon
Stop 3: The Luxe Manor The Kimberley Hotel
Stop 4: Empire Hotel Kowloon • Tsim Sha Tsui 1. Stanford Hillview Hotel
2. Best Western Grand Hotel
Stop 5: B P International Hotel --
K5 06:12 – 23:12 (every 12 minutes) Stop 1: The Cityview Casa Hotel
Stop 2: Metropark Hotel Kowloon The Anne Black – YWCA
Stop 3: Royal Plaza Hotel --
Stop 4: Metropark Hotel Mongkok --
Stop 5: Dorsett Mongkok Hotel 1. Rosedale Hotel Kowloon
2. Silka West Kowloon Hotel


Free In-town Check-in Service

The service is available for many airlines at HK and Kowloon stations. Airport Express Passengers may check-in as early as one day in advance or as late as 90 minutes before take-off. Generally, the free check-in counters are in service from 05:30 to 00:30 the next day. Hereunder are the airlines which are eligible for the service:

T1 Aeroflot Russian Airlines, Air Canada, Air China, Air France, Air Mauritius, Air Niugini, All Nippon Airways, American Airlines, Asiana Airlines, Bangkok Airways, British Airways, China Airlines, China Eastern Airlines, China Southern Airlines, Delta Air Lines, EL AL Israel Airlines, Emirates, Ethiopian Airlines, Etihad Airways, Finnair, Garuda Indonesia, Japan Airlines, Juneyao Airlines, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Lufthansa German Airlines, Malaysia Airlines, MIAT Mongolian Airlines, Nepal Airlines, Qantas Airways, Qatar Airways, Royal Brunei Airlines, Royal Jordanian, S7 Airlines, Shanghai Airlines, Sichuan Airlines, Swiss Int'l Air Lines, SriLankan Airlines, Transaero Airlines, Turkish Airlines, United Airlines, Vietnam Airlines, Virgin Atlantic Airways, Xiamen Airlines, Air India, Air New Zealand, Cathay Pacific Airways, Dragonair, EVA Air, HK Airlines, Mandarin Airlines, Singapore Airlines, South African Airways
T2 Air Astana, Jeju Air, Jet Airways, Jetstar Asia Airways, Philippine Airlines, Scandinavian Airlines, Shenzhen Airlines, Tigerair, HK Express, Thai Airways

 The exact close-out time varies according to individual airline flight schedules. It is best to consult your airline in advance for full details.


Free Porter Service

Passengers can find many porters at Airport, Tsing Yi, Kowloon and HK stations and enjoy free service.

Free MTR Connections

Airport Express passengers who use the same Octopus Card with sufficient balance can enjoy free MTR connection. It enables passengers to travel between express trains at HK, Kowloon or Tsing Yi stations and interconnecting MTR lines including Lo Wu and Lok Ma Chau stations (except light rail, MTR bus and East Rail Line First Class Seat) free of charge within an hour.

Morning Express Service

Routes: Kowloon Station ↔ HK Station
             Tsing Yi Station ↔ HK Station
1. This service is available from 07:00 to 10:00 from Monday to Saturday (except public holidays).
2. The fare is 20 HKD/person per trip.
3. The tickets can be purchased at the Airport Express Customer Service Counters of Kowloon and Tsing Yi stations.
4. Tickets are only valid on the day of issue.

Left Luggage Service

Here is the detailed information about luggage storage service at HK, Kowloon and Tsing Yi Stations.

Hong Kong / Kowloon Station
Service Hours 06:00 – 01:00 the next day
Standard Size for Storage Dimensions: ≤ 33 inches x 33 inches x 11 inches
Weight: ≤ 30kg
Cost for per luggage 0 - 3 hours: HK$45
3-24 hours: HK$60
Over 24 hours: Add extra HK$90
1. Only HK dollars are accepted.
2. The fee must be paid when tourists collect their luggage.
Fee for Overweight/ Oversize Luggage For heavier and larger luggage compared with the standard size, tourists have to pay extra and the cost shall be multiples of the standard charge.
Service Counter HK Station: Level G (close to Exit B, in-town check-in hall)
Kowloon Station: Level G (In-town Check-in Hall)
Tsing Yi Station
Service Hours 06:00 – 01:00 the next day
Standard Size for Storage Dimensions: ≤ 33 inches x 33 inches x 11 inches
Weight: ≤ 30kg
Cost for per luggage 0-3 hours: HK$40
3-24 hours: HK$55
24-48 hours: HK$130
Over 48 hours: Add extra HK$80
Fee for Overweight/ Oversize Luggage For heavier and larger luggage compared with the standard size, tourists have to pay extra and the cost shall be multiples of the standard charge.


Other Services

In-train Wi-Fi Service
Passengers who have electronic items equipped with Wi-Fi can surf the Internet by using the high-speed wireless broadband during the express train trip.

Free In-train Power Charging Service
During the trip, passengers won’t need to worry about low batteries on laptops and mobile phones. Carriages no.1 and 7 of the express train have in-train power charging facilities.

- Last updated on Mar. 27, 2023 -
Questions & Answers on Special Services of Hong Kong Airport Express
Asked by Nick from NEW ZEALAND | Mar. 25, 2023 22:50Reply
We have an eight hour stopover in HK. Is that enough time to do a harbour cruise?
Answers (1)
Answered by Dillon | Mar. 27, 2023 19:46

The time is tight but enough. Just hurry up. Have fun~
Asked by Vitor Boavida from PORTUGAL | Feb. 19, 2023 13:06Reply
I´ll arrive HKIA at 5:00 PM destination Macau ferry. Which transport is the best choice?
Ferry departure 8:30 PM.
Answers (1)
Answered by Kelly | Feb. 20, 2023 18:51

There are direct ferries from SkyPier of HKIA to Macao and it's the most convenient way.
Asked by Atul Shah from INDIA | Oct. 10, 2019 18:41Reply
How to reach renaissance harbour view hotel from Hong Kong airport?
Answers (1)
Answered by Keira from DENMARK | Oct. 10, 2019 19:26

You can take bus no.A12 from Airport (Ground Transportation Center) to Immigration Tower, Gloucester Road. The duration is around an hour with the ticket fare of 45HKD per person. Then walk northeast around 500 meters to find your hotel.
Asked by Doreen from SINGAPORE | Oct. 06, 2019 19:07Reply
I arrive at Hong Kong Airport 5.10am 8 Oct.
Where can I get the free shuttle to Pacific place after I arrive at HK Station?
Answers (1)
Answered by Hazel from DENMARK | Oct. 10, 2019 19:27

As I know, the bus schedules are from 06:12 to 23:12 of the free shuttle bus. You should wait for the earliest bus schedule.
Asked by yeoh te from MALAYSIA | Sep. 30, 2019 14:10Reply
1. group discount and disable people wheel chair in Hong Kong
1. Any group ticket available for airport express train to Kowloon station ?
2.Any special discount for senior tourist above age of 60+ ?
3. any transport aid for diable walking old person ? buggis or free wheel chair ?
Answers (1)
Answered by Connor from CANADA | Oct. 09, 2019 00:03

1. Sorry, there isn't.
2. Local people over 65 years old can enjoy discount policy, but I'm not sure whether foreigners are eligible it.
3. There may not.
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