Hong Kong Airport Amenities & Services

Christmas in Hong Kong Customer Service Centers: Located at the Check-in Hall between Aisle E and F in Terminal 1 and between Aisle N and P in Terminal 2.

Useful Numbers:
Airport Hotlines: 852 2181 0000 (EN), 852 2181 8888 (CN)
Police Report Centers: 852 2106 7084

Banks and Foreign Currency Exchangers:

Banks in Terminal 1

Bank of China: Arrivals Level (L5)
Opening Hour: 08:00 – 20:00
Tel: 852 2326 1883

Bank of China (ATM): Six in Departures Level (L6& L7), five in Arrivals Level (L5)
Operating hours: 24 hours
Tel: +852 2691 2323

Citibank (ATM): Three in Departures Level (L6& L7), one in Arrivals Level (L5)
Opening Hour: 24 hours
Global Exchange: Five in Departures Level (L6&L7), three in Arrivals Level (L5)
Operating Hours: 06:30 – 23:30 with two 24-hour ATM in L5 & L6 separately.
Tel: +852 800 968 791

HSBC (ATM): Six in Departures Level (L6&L7) (restricted area); four in Arrivals Level (L5)
Opening Hour: 24 hours
Tel: 852 2748 3322

Travelex Money Exchangers: There are 11 Travelex in the Departures Level (L5, L6&K7) and Arrivals Level (L5) Terminal 1 and it is easy to find one.
Operating Time:
Arrivals Level: 05:00 – 01:00;
Departures Level: L5: 06:30 - 23:00; L6: 06:30 – 24:00; L7: 05:30 - 24:00
Tel: 852 2854 4938

Banks in Terminal 2

Bank of China (ATM): Arrivals Level (L3) with 2 in total
Operating hours: 24 hours
Tel: +852 2691 2323

Global Exchange: Check-in Hall, Departures Level (L5)
Operating Time: 06:30 - 23:30
Tel: +852 800 968 791

HSBC: Shop 016-018, Departures Level (L6), two ATMs are in Departures Level (L6) and Arrivals Level (L3)
Operating Time:
Premier Centre Service Hours: 09:00 – 16:30 (Mon.-Thu.); 09:00 - 17:00 (Fri); 09:00 - 13:00 (Sat)
Financial Management Centre Opening Hours: 09:00 - 18:30 (Mon-Fri); 09:00 - 16:30 (Sat)
ATM: 24 hours
Tel: 852 2233 3000
Travelex: Check-in Hall, Departures Level (L5)
Opening Hour: 06:30 - 23:30
Tel: 852 2854 4938



The baggage storage service is available on the 3rd level of T2 and the counter is open from 05:30 to 01:30 the next day.
Inquiry Hotline: 852 2261 0110 (05:30 – 01:30)

Storage Fee:
For each piece of baggage under 30kg and the dimensions within 199cm (length + width + height), the hourly charge is HKD12 and the daily charge is HKD140. If the weight exceeds 30kg (no more than 60kg) or the dimensions exceed 199cm (less than 398cm), the hourly charge is HKD24 and the daily charge is HKD280.

1. The storage fee is paid on collection. Payment methods include cash, Visa, MasterCard, UnionPay Card, Alipay, Wechat, Apply Pay and Samsung Pay.
2. The maximum storage duration is 30 days.


Location: Aisles D and H, Check-in Hall, Level 7, Terminal 1 (non-restricted area); Aisle P, Check-in Hall, Level 5, Terminal 2 (non-restricted area);
Service Hours: 06:00 - 00:00
Inquiry Hotline: 852 3918 5000


Airline Lounges: Seventeen airline lounges operating at different hours are sitting in the Departures Halls (Level 6-7).

Airport Lounges: Located in the Level 7 of Departures West Hall and the Level 6 of Departures East Hall, they provide a wide range of services, including food, movies, and magazines at the charge of HK$ 250 per person.
Opening Hours: 06:00 - 24:00

Smoking Lounges: Smoking in the terminals is prohibited by Hong Kong law, but smokers can go to the designated smoking lounges in the restricted area of Terminal 1.

Prayer Rooms: Passengers who want to pray or be in quiet contemplation may find comfort in the airport's two non-denominational prayer rooms.
Location: Level 7, Check-in Hall, near Aisle A, Terminal 1; Level 5, Departures Level, Terminal 2 (05:00 – 24:00);
Level 6, near Gate 42, Terminal 1; Level 5, North Satellite Concourse and Level 6, Midfield Concourse (restricted area, 24-hours service)


Phone and Internet and Charging Facilities

Internet Facilities: Free WIFI is offered at Terminal 1 and 2. In addition, there is an Internet Zone near Gate 24 on the Departures Level. This provides a comprehensive range of communication solutions and value-added services including free Wi-Fi, free broadband access for computers, free local phone calls and selected TV programs. Other business support services, such as printing, photocopying, fax, mobile phone battery charging, and phone cards, are also available.
Opening Hour: 08:00 - 21:00

Battery Recharge: Mobile phone and notebook computer battery recharge is available at Aisle H in the Check-in Hall (L7) and Gate 1& 5 at L6 of Terminal 1. Also the Aisle P in the Departures Level 5 of Terminal 2. 


Transport Tools

Electronic Carts: Nineteen electronic carts operate in the restricted area of the Arrival and Departure Levels to carry passengers to and from the gates for their aircraft. Go to Departures Level (L6) in Terminal 1 or call 24-hour hotline +852 3918 5000.  

Automated People Mover: The Automated People Mover (APM) takes passengers from Terminal 2 to Terminal 1 and from East Hall to West Hall of Terminal 1. Traveling at more than 63 kilometers per hour, this driverless electric train system carries about 7,200 passengers per hour and departs every two to four minutes.


Facilitates for Family

Nursing Rooms: The staff of the 28 nursing rooms throughout the two passenger terminals works around-the-clock providing a considerate, decent service.

Baby Stroller Rental: Passengers who want to enjoy this should consult their airline companies, travel agencies in advance or contact World Flight Services (Hotline: 852 22612727, 24-hour service).


Shop & Dine

Shops: At present, the duty-free goods offered by over 250 shops within Passenger Terminal 1 and Terminal 2 are both appealingly inexpensive and more diverse.

In Passenger Terminal 1, you will find Hong Kong Sky Art with over 160 shops, most of which are in the Restricted Area. The Sky Plaza in Passenger Terminal 2 is an aviation-themed mall located on the 3rd, 5th and 6th floors offering customers an extremely wide variety of goods, and there are many Hong Kong 'firsts' in retail, mostly in the Non-restricted Area, catering and entertainment.

Restaurants: Coffee shops, bakeries, bars, snack bars and restaurants can be found in both the Restricted Areas and the Non-restricted Areas.


Medical Center

Room 6T104 of Terminal 1. The medical center provide a basic healthcare service and deals with emergencies. Operate for 24 hours.
Medical Post: Near Departures Gate 34 of Terminal 1. Operate from 08:00 -15:59 and 17:00-21:00.
Tel: 852 2261 2626


Lost and Found

Location: Departures Level 5 of Terminal 2 (non-restricted area)
Opening Hours: 07:00-23:59
Tel: 852 2182 2018
Fax: 852 2182 2087
Email: Lost-f@hkairport.com


Car Parks:

Currently, Car Park 1, 4, 5 and Sky City Car Park are available for hourly, daily and monthly public parking. Private cars are allowed in Car Park 1&4, Taxis and light goods vehicles in Car Park 3. Motorcycles can park in Car Park 1, 4, 5, and SkyCity Car Park with hourly fee of 8 and daily fee of 45-56.  

All the Car Parks Inquiry Hotlines: 2186 4360

Parking Charges:

Car Park Per Hour (HK$) Per Day (HK$) Per Month (HK$) Method of Payment
Car Park 1 (Open-air) 24 -- -- Octopus Card, VISA Card, Master Card, UnionPay
Car Park 4 (Indoor) 24 192 --
Car Park 4 (Open-air) 20 160 HKD 470 for first three days, after it, HKD 160 per day.
Car Park 5 20 160
SkyCity Car Park 20 160
Car Park 3 16 -- HKD 315 for first three days, after it, HKD 125 each day Cash, Octopus Card, VISA Card, Master Card, UnionPay
- Last updated on May. 18, 2023 -
Questions & Answers on Hong Kong Airport Amenities & Services
Asked by Flora Leung from HONG KONG | May. 17, 2023 20:02Reply
Hi, can you advise location for AC baggage damage counter in HKG airport ?
Answers (1)
Answered by Gloria | May. 18, 2023 00:20

Generally you need to contact your airlines or approach the Baggage Enquiry Desk at the center of the Baggage Reclaim Hall for assistance.
Asked by Dave from UK | Oct. 22, 2019 13:21Reply
Planning to fly into Hong Kong on cathy Pacific flight 250 on sat 16th November
Is there a smoking lounge we will be able to get to during the layover ?

Thank you for your advice in advance

Dave Watkins
Answers (1)
Answered by Penelope from FRANCE | Oct. 22, 2019 23:17

Yes, there is smoking lounge at HKIA. Upon landing, you can follow the English signs and find the place easily.
Asked by Michele Munn from AUSTRALIA | Mar. 14, 2019 19:06Reply
Arrive Hong Kong Airport 5am and depart on connecting flight 10am.
What can we do in the interval?
Answers (1)
Answered by Colton from FRANCE | Mar. 19, 2019 00:53

Oh, you are suggested to stay at the airport because of the short layover. You need to go back to the airport at least 2 hours in advance before the departure.
Asked by Brian bradbeer from UNITED KINGDOM | Dec. 05, 2018 16:08Reply
Transfer time at Hong Kong International Airport
Arriving...Cathy Pacific From London
Transfer to Cathy Pacific ...outward to Manila
The transfer time is only 50 minutes ....will this be sufficient time .....
Answers (1)
Answered by Helen from AUSTRALIA | Dec. 05, 2018 18:26

Don't worry, 50 minutes is sufficient for you to transfer. Even if you cannot catch the connecting flight, the airline will endorse the ticket freely for you.
Asked by Alice from SINGAPORE | Oct. 15, 2017 18:31Reply
Hongkong airport arrivals counter A13 opening hours
Hi I brought my octopus cards from klook, which I am supposed to collect at HK airport arrivals area counter A13. Can I know the opening hours of counter A13? My flight will touch down at 5.00am.

Answers (1)
Answered by Nicole from USA | Oct. 15, 2017 22:02

Oh, it opens around 05:30.
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