Hong Kong Airport Amenities & Services

Christmas in Hong Kong Shops: Shopping is considered as an essential element of a Hong Kong trip. At present, the duty-free goods offered by over 250 shops within Passenger Terminal 1 and Terminal 2 are not only appealingly inexpensive, but more diverse than those in what are considered to be the hot shopping areas like Tsim Sha Tsui and Causeway Bay.
In Passenger Terminal 1 with its 570,000 square meters of space you will find Hong Kong Sky Art with over 160 shops, most of which are in the Restricted Area. Also, there are 40 restaurants located within this terminal.
The Sky Plaza in Passenger Terminal 2 was newly built in 2007. It is an aviation-themed mall located on the 3rd, 5th and 6th floors offering customers an extremely wide variety of goods, and there are many Hong Kong 'firsts' in retail, mostly in the Non-restricted Area, catering and entertainment.


 Restaurants: Coffee shops, bakeries, bars, snack bars and restaurants can be found in both the Restricted Areas and the Non-restricted Areas.


Airline Lounges: Airline Lounges: Eighteen airline lounges operating at different hours are sitting in the Departures Halls (Level 6-7).


 Airport Lounges: Located in the Level 7 Departures West Hall and the Level 6 Departures East Hall, they provide a wide range of services, including food, movies, and magazines at the charge of HK$ 250 per person.
 Opening Hours: 06:00 to 24:00


 Internet Facilities: Free wireless Internet access service is offered at Terminal 1 and 2. In addition, there is an Internet Zone near Gate 24 on the Departures Level. This provides a comprehensive range of communication solutions and value-added services including free Wi-Fi, free broadband access for computers, free local phone calls and selected TV programs. Other business support services, such as printing, photocopying, fax, mobile phone battery charging, and phone cards, are also available.
 Opening Hour: 08:00 - 21:00


 Automated People Mover: The Automated People Mover (APM) takes passengers from Terminal 2 to Terminal 1 and from East Hall to West Hall of Terminal 1. Traveling at more than 63 kilometers per hour, this driverless electric train system carries about 7,200 passengers per hour and departs every two to four minutes.



 Electronic Carts: Fourteen electronic carts operate in the restricted area of the Arrival and Departure Levels to carry passengers to and from the gates for their aircraft.


 Smoking Lounges: Smoking in the terminals is prohibited by Hong Kong law, but smokers can go to the designated smoking lounges in the restricted area of Terminal 1.


 Nursing Rooms: The staff of the 28 nursing rooms throughout the two passenger terminals works around-the-clock providing a considerate, decent service.


 Medical Center: Room 6T004 or 6T009, non-restricted areas of Terminal 1. The medical center provides a basic healthcare service and deals with emergencies.
 Tel: 852 2261 2626
 Opening Hour: 07:00 -- 24:00


 Car Parks:
Currently, Car Park 1, Car Park 2 and Car Park 4 are available for hourly, daily and monthly public parking.
Car Park 3, providing long-term parking service of no less than 3 days, is still being built, and part of Car Park 2 is being used temporarily for long-term parking
In addition, Sky City Car Park in the south of the airport is open to private cars.
 Parking Charges:

 
Car Park Per Hour (HK$) Per Day (HK$) Per Month (HK$) Method of Payment
Car Park 1 (Open-air) 16 112 1500 Cash, Octopus Card, VISA Card
Car Park 2 (Open-air for private cars only) 16 112 150 Cash, Octopus Card
Car Park 2 (Open-air for private cars only) 200 (with a minimum of 3 days) and 70 per day is to be charged Cash
Car Park 4 (Multi-storey) 20 140 1800 Cash, Octopus Card, VISA Card
 Free Car Parking
Car Park 1 and Car Park 4 provide 30-minute complimentary parking for stays of 30 minutes or less. However, note that no more than one 30-minute complimentary parking is allowed within any 3-hour period. This complimentary parking does not apply in Car Park 2.
 All Car Parks Inquiry Hotlines: 22860163
 Customer Service Centers: Located at the Check-in Hall between Aisle E and F in Terminal 1 and between Aisle N and P in Terminal 2.
 Lost and Found
 Location: Room 6T056 of Terminal 1 (non-restricted area)
 Opening Hours: 08:00-23:00
 Tel: 852 21822018
 Fax: 852 2182 2087
 Opening Hour: 07:00—23:59
 Email: Lost-f@hkairport.com

 Post Office: The post office is located in the Departures Check-in Hall, with three other mailboxes in Departures East Hall (Level 6) of Terminal 1; Departures West Hall (Level 6) of Terminal 1 and Departures Hall (Level 5) of Terminal 2 separately.
 Baby Stroller Rental: Baby stroller rental service is available in Hong Kong Airport. Passenger who want to enjoy this should consult their airline companies, travel agencies in advance or contact World Flight Services (Hotline: 852 22612727, 24-hour service). 
 Battery Recharge: Mobile phone and notebook computer battery recharge is available at Aisle H in the Check-in Hall of Terminal 1. 
 Prayer Rooms: Passengers who want to pray or be in quiet contemplation may find comfort in the airport's two non-denominational prayer rooms.
 Location: Level 7, Check-in Hall, near Aisle A, Terminal 1 (06:00 – 24:00) and Level 6, near Gate 42, Terminal 1 (restricted area, 24-hour service)
 Banks and Foreign Currency Exchangers: 
 Banks in Terminal 1 
Banks of China (ATM): locates in Departures Check-in Hall, Level 7.
Opening Hour: 09:00—17:00 (Monday to Friday), 09:00—13:00 (Saturday)
Tel: 852 2326 1883
China Construction Bank of China (ATM): Arrivals Meeting & Greeting Hall, Level 5
Opening Hour: 00:00—24:00
Citibank (ATM): Departures Check-in Hall, Level 7
Opening Hour: 00:00—24:00
HSBC (ATM): Departures Check-in Hall, Level 7; Departures East Hall, Level 6 (restricted area); Arrivals Meeting & Greeting Hall, Level 5
Opening Hour: 00:00—24:00
HSBC Premier Centre & Financial Management Centre: Arrivals Meeting & Greeting Hall, Level 5
Premier Centre Service Hours: 09:00 - 17:00 (Mon-Fri); 09:00 - 13:00 (Sat)
Financial Management Centre Opening Hours: 09:00 - 18:30 (Mon-Fri); 09:00 - 16:30 (Sat)
Tel: 852 2748 3322
HSBC Express Banking: Arrivals Meeting & Greeting Hall, Level 5
Opening Hour: 00:00—24:00
Tel: 852 2748 3322
Standard Chartered: Departures East Hall, Level 6 (Restricted Area), Arrivals Pre-immigration Hall, Level 5
Opening Hour: 00:00—24:00
Travelex Money Exchangers: There are 11 Travelex in Terminal 1 and it is easy to find one.
Tel: 852 2854 4938
 Banks in Terminal 2
AEON – SPOT: Shop 112, Level 3
Opening Hour: 09:00 - 18:00
Tel: 852 3628 4125
Bank of China: Shop 043A, Level 3
Opening Hour: 00:00 - 24:00
HSBC: Shop 016, Level 6
Tel: 852 2215 0969
Travelex: Shop 122B, LEVEL 3; Shop 072, Level 5.
Opening Hour: 09:00—21:00
Tel: 852 2854 4938
 Baggage Storage:
The baggage storage service is available on the 3rd level of T2 and the counter is open from 05:30 to 01:30 the next day.
 Inquiry Hotline: 852 2261 0110
 Storage Fee:
For each piece of baggage under 30kg and the dimensions within 199cm (length + width + height), the hourly charge is 12HKD and the daily charge is 140HKD. If the weight exceeds 30kg (no more than 60kg) or the dimensions exceed 199cm (less than 398cm), the hourly charge is 24HKD and the daily charge is 280HKD.
 Note:
1. The storage fee is paid on collection. Payment with cash, Visa, MasterCard and UnionPay Card is accepted.
2. The maximum storage duration is 30 days.
 Baggage Packing:
 Location: Aisles D and H, Check-in Hall, Level 7, Terminal 1 (non-restricted area); Aisle P, Check-in Hall, Level 5, Terminal 2 (non-restricted area);
 Service Hours: 06:00 – 00:00
 Inquiry Hotline: 852 2261 2727
 Useful Numbers:
 Airport Hotlines: 852 2181 0000 (EN), 852 2181 8888 (CN)
 Police Report Centers: 852 2106 7084
 
- Last modified on Dec. 05, 2018 -
Questions & Answers on Hong Kong Airport Amenities & Services
Asked by Michele Munn from AUSTRALIA | Mar. 14, 2019 19:06Reply
Arrive Hong Kong Airport 5am and depart on connecting flight 10am.
What can we do in the interval?
Answers (1)
Answered by Colton from FRANCE | Mar. 19, 2019 00:53
00Reply


Oh, you are suggested to stay at the airport because of the short layover. You need to go back to the airport at least 2 hours in advance before the departure.
Asked by Brian bradbeer from UNITED KINGDOM | Dec. 05, 2018 16:08Reply
Transfer time at Hong Kong International Airport
Arriving...Cathy Pacific From London
Transfer to Cathy Pacific ...outward to Manila
The transfer time is only 50 minutes ....will this be sufficient time .....
Answers (1)
Answered by Helen from AUSTRALIA | Dec. 05, 2018 18:26
00Reply


Don't worry, 50 minutes is sufficient for you to transfer. Even if you cannot catch the connecting flight, the airline will endorse the ticket freely for you.
Asked by Alice from SINGAPORE | Oct. 15, 2017 18:31Reply
Hongkong airport arrivals counter A13 opening hours
Hi I brought my octopus cards from klook, which I am supposed to collect at HK airport arrivals area counter A13. Can I know the opening hours of counter A13? My flight will touch down at 5.00am.

Thanks
Answers (1)
Answered by Nicole from USA | Oct. 15, 2017 22:02
00Reply


Oh, it opens around 05:30.
Asked by Alice from SINGAPORE | Oct. 07, 2017 21:43Reply
Hongkong airport express service counter opening hours
Hi I want to check the opening hours of HK airport express service counter at arrival hall for buying of octopus card. My flight is 5am so i wish to buy after I have arrive.

Thanks
Answers (3)
Answered by Malcolm from UNITED KINGDOM | Oct. 11, 2017 21:37
01Reply


Oh, it wil open around 05:30. After checking out, you can reach it and will be able to buy the card.
Answered by Alice from SINGAPORE | Oct. 15, 2017 07:02
00Reply


Hi how about counter A13? Counter A13 at Arrival hall?
Answered by Nicole from USA | Oct. 15, 2017 22:00
00Reply


The counter is open at 05:30 so that you have time buy the card; by the way, the first train leaves at 05:50.
Asked by Sylvia from CANADA | Aug. 05, 2017 15:54Reply
How to transfer from terminal 1 to terminal 2, HKIA?
A previous answer only mentioned terminal 2 to 1.
Answers (1)
Answered by Chris from FINLAND | Aug. 07, 2017 01:12
10Reply


You are suggested to walk to T2. It’s about 700 yards east to T1, and you can ask the airport staff for the detailed route.
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