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2019 Customer Reviews

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  • Clients: Maria Gil (Spain) & Wilhelmus K (Netherlands)
Nov 10,2019
The organisation of the trip was excellent. All the scheduled visits were carried out as expected and the guides were very attentive and knowledgeable. Meals were in general great throughout the whole visit. Our favorites were the Sichuan food both in Beijing and Lhasa and the dumpling banquet in Xian. The only disappointing meal was in the hotel as the “hot buffet” was cold and hence the food selection rather poor for what we expected of a hotel. In our opinion, the food selection in Lhasa could be improved if there were more meals outside the hotel [or if this was offered as an option]. Lhasa has a reasonable restaurant range and more varied option choices (we were in a few good restaurants recommended by our guide). The guides' attitude during our trips and visits was excellent. All of them were always on time and were really attentive and knowledgeable. The guides' English knowledge was very good and we had no problem communicating with them at any level. All of them were clearly very knowledgeable of the places we visited and the cultural and historical facts around them. All cars were very clean and comfortable and the drivers very attentive. The attitude and service of all the guides was really excellent. We were very touched by Linda, our guide in Beijing who welcomed us with a bouquet of roses to congratulate us on our wedding. We have to highlight the English skills of both the guides in Xian (Rita) and Shanghai (Rebecca) and the knowledge of Tibetan history and religion of our guide in Tibet (Tibet was one of the highlights of the trip). Another highlight was the Guilin cruise on the Li river and the bike ride in the countryside (absolutely fab!) Our luggage didn't appear on our flight from Lhasa to Xian and the agency was extremely helpful. Finally, please accept our thanks for such a fascinating tour in China.
  • Clients: Suzanne Pham
  • Country: USA
Nov 09,2019
In general, we enjoyed our trip very much. It included most of the important historic and cultural points we'd like to visit. I'd like to share our feeling about the tour.

1. Meals: Hotel in Beijing provides the best selections and service for breakfast. It is very thoughtful of our guides to introduce the local cuisines to us wherever we happened to be. It is a matter of taste that make a difference in individual cases. In our case, the Peking duck in Beijing and the buffet breakfast at hotel in Shanghai were very good.

2. Guides: Most of the guides are very professional and spoke very good English. We did not have any language difficulties with the guides the team provided. All guides were very pleasant, knowledgeable, helpful and enthusiastic. In particular, I'd like to mention Sissy in Shanghai who went out of the way to help us find our way around Shanghai on our free time. She even wrote down Chinese characters for certain food so we could order our own meals. She helped us get the map, circled where we were and places we wanted to see. She also helped with translation on some personal transactions we did. She made our stay in Shanghai a lot more enjoyable.

3. Cars: All cars were very clean and comfortable. All drivers were very helpful and respectful. We are very pleased with them.

All in all, our trip was very enjoyable. The shows were excellent. The team asked about what we'd put in a space in the testimonial column after the trip, I'd say the aspect that stands out in our trip is that it was very very well organized. Thank you for organizing a very memorable trip for us. We will definitely recommend this team to our friends and relatives who wish to visit China. And of course, if we have a chance for another visit, we will no doubt contact them again.
  • Clients: Robin and Michael Glancy
  • Country: United States
Nov 09,2019
Thanks for a wonderful China trip. I have taken a moment to share the comments with all of you. All of the meals were fantastic! We thought we would enjoy the occasional opportunity to order on our own, however, it was very relaxing to have all of the food selected as part of the tour. We really enjoyed the Peking Duck. As my father and I were travelling with just the two of us, we actually would have enjoyed eating with our guide and driver, though we understand that there were rules which required them to eat together and seperate from us. This might be a nice question to ask people, if they'd like to eat with their guide for further cultural exchange. The guides were impressive, and we NEVER had any trouble understanding them. Each of them had a wide depth of information, and we were always pleasantly surprised by their informative and entertaining explanations at each of the sites. All of our guides were FANTASTIC and exceeded our expectations in every way...In fact, the entire China travel experience from researching via the web, to fine tuning our itinerary and booking, to payment and pre-departure advice, and finally meeting our guides at the airport and enjoying every moment of our week in China, this has been a smooth and enjoyable experience. I would recommend Travel ChinaGuide to any and all of my friends and family, and have been already! My family is already talking about looking to visiting Shanghai, Hong Kong and Tibet with our trusted guides from your company...Thank you for all the wonderful memories!
  • Clients: Herve Gentile
  • Country: United States
Nov 09,2019
One of my best travel experiences ever. Everything was arranged perfectly. I took my wife and my teenager son and arranged for a private tour in several cities. We flew non-stop on business with Air China and must confess the food and the service was better than most airlines.
The tour guides and drivers were amazing. The drivers were very skillful and the tour guides were quite erudite with good mastering of the english language which was better than expected. This trip changed our thoughts on China. Our other thought was why did we wait so long to visit China?...I am grateful to the plastic surgeons who invited me and therefore contributed to this unique experience. Both my family and I would highly recommend Travel China Guide.
HG, Plastic Surgeon
  • Clients: Graham Mcpherson
  • Country: Australia
Nov 08,2019
My main purpose to travel to China this trip was to attend a Fair in Beijing. The real China is unknown to the outside world and the tree lined roads, magnificient Buildings modern and old, Museums to be the envy of the outside world, oil paintings by the most interesting artists, particularly the Gallery in Fengtai. District South Fourth Ring dahongmen Nishi Jimei Furniture City Beijing, and the area known as M50 in Shanghai. The cars were clean, good drivers and skillful with traffic. The meals provided were excellent allowing for plenty and a variety of tastes to introduce me to the local food of China and the differences in various regions. The Guides were punctual, personal, flexible to suit me, and had an everlasting flow of interesting knowledge of their area. English language was no problem and they showed an interest in where I came from and the differences in culture. The Guides, Kitty in Beijing, JJ in Shanghai, and Rita in Xian were as professional as any Guide, elsewhere in the world where I have travelled and more genuinely friendly than most. China was a very warlike country and their armour and methods would be of interest. The Bund in Shanghai is well known throughout the world and when the changes have been made I will travel to Shanghai to see the real Bund. I have started to investigate the potential courses of my next Trip and look forward to being surprised by the enterprise, history and culture of an amazing country.
  • Clients: Heather Lyn Holland
  • Country: U.S.A
Nov 08,2019
I am happy to give the following feedback after our exciting journey. Time spent at each spot was good, and we did enjoy the variety of people and nationalities. The meals were mostly excellent, and we enjoyed the authentic cuisine in each place. Accommodation was outstanding in most places except Xian. Our guides were very knowledgeable, and eager to help. Rose was difficult to understand at times, but was happy to explain when we asked. We have no complaints at all about the level of knowledge of the guides. Celine, in Xian, was excellent. She was easy to understand, and very entertaining; she also gave us a lot of information about the excursions. We only met Michael briefly, as we left the tour in Shanghai to spend festival with relatives, but his English was excellent, and he seemed very nice. We were most impressed with the state of the cars and buses, and the attitude of the drivers. All were excellent drivers, very patient and helpful to us. We would recommend your company to anyone visiting China. We felt the service was very professional, and the standard of the hotels was mostly outstanding. After our first day, we felt relaxed and comfortable, knowing that we were going to be well looked after. Thank you for organising such a successful trip.
  • Clients: Sharon E
  • Country: Australia
Nov 08,2019
TCG not only offers an excellent service during the preparation of a trip, but also ensures that the daily supervision is of equally high standard. The excursions with the local guides are informative and well planned and their care of daily needs is comprehensive.
All of the guides were excellent at their job and we appreciated each for this and their personal qualities. Candy gave us a perfect start in Beijing, informing us of Chinese culture that would remain helpful throughout and Ian delivered us promptly to the airport. We were grateful to David for delivering us to the boat and he was informative in the short length of time that we were with him. Judy really used her initiative and sorted out both the best way for us to see Chongquing in the few hours, and how to cope with a change of schedule. Linda was outstanding (Chengdu). Not only did she manage the itinerary adjustments but went out of her way to fulfill our requests, showing us many aspects of Chengdu and the recognition of my birthday with a cake must be one of the most memorable highlights of the trip. Her enthusiasm and that of the driver too, greeting us on our return at the airport and in the surprise with the cake was typical of her delightful manner which made her engaging company. Michael was a perfect host and we enjoyed every moment of being with him and the choices of his meals. Helen was efficient and informative but ensured that we saw the best and used the timings well. Micheal completed our trip with finesse and ensured that it was brilliant right to the end. His dedication in waiting with us until the computer left at the hotel reached us safely at the airport was greatly appreciated.
Overall we wish to thank you for a wonderful trip, an excellent selection of places to visit and the opportunity to see so many traditional shows around China. We appreciate the superb service that the company has given us.
  • Clients: Thomas Butler
  • Country: Ireland
Nov 08,2019
The best holiday in a long time.
Everything went very smoothly the hotel's that were booked for us where top class, the travel arrangements by high speed rail and by air went without a hitch. The tour that Kelly our travel guide advised us hit all the major destinations in the 13 days that we had available such as Guilin, Chengdu, Xian and Shanghai. The tour guides where very knowledgeable and spoke good English and looked after us very well they also advised us as to what to see in the cities at night.
The drivers used for bringing us around where pleasant and kept their car's very clean.
I would have no hesitation in recommending Travel China Guide for organising a trip to China.
Regards
Tom
  • Clients: Roshan
  • Country: United Kingdon
Nov 07,2019
If you are in Beijing for a very short period of time and want to discover the main and very best highlight of the city, then please just go right ahead and book yourself on this tour. The price makes perfect sense, if not worth every penny. As promised very small group (only 7 in our group). Comfortable van for transport. Our guide, Kevin, was brilliant throughout. He was very thorough and patient also a very good photo skills. Thank you very much Kevin for the great experience, and also Thanks to Travel China Guide.
  • Clients: Martin and Olive Burke
  • Country: Ireland
Nov 07,2019
We would like to thank you and your company dearly for providing, what was for us, one of the greatest experiences of our lives. Every aspect of this trip was so well planned and executed that we did not have to worry about anything for the duration of our tour in China. The hotels provided, the meals, the tours and shows were all fabulous. We particularly loved the visit to the Great Wall, the Forbidden City, the Terracotta Warriors and our time in Tibet. In fact, we really felt that if it was not for your careful planning and our wonderful guide Tibet would not have been possible for us to visit, especially Everest Base Camp (which has been a life long dream of mine) in the time frame we had. With the tour, everything was possible, and so easy. We would like to extend a special recommendation for our guides in Beijing (Maggie), with whom we felt so much at ease straight away. She was incredibly welcoming, friendly and professional, a great ambassador for China, and Purbar (forgive me if I have mis spelt this) who was simply amazing, caring and very sensitive to the fact that this was a once in a lifetime trip for us. We felt so safe and looked after in their care. In fact we think that it is guides like this that made this trip so special. We felt that your company employs guides who really care about the people on their tour, and we noticed this when we met other tourists who did not seem to have the same rapport with their guides. It is for all of these reasons, as so much more besides that I would highly recommend your company to a family member or friend, and know that when we return to China that we would not hesitate to use Travelguide.com again.
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