Home / Customer Reviews /
2019 Customer Reviews
- Clients: Bernard van Marle
- Country: Netherlands
Nov 13,2019
1. Meals: In general the meals arranged (lunches and a few dinners) were of a very good quality and plentiful. We seldom managed to eat all the food that was served.
2. Guides: The guides knowledge of the English language was very good. They were all very knowledgeable about their city and the various sites we visited. Not only that but they took great care of us from the moment they met us on arrival in the airport until departure. They were with us every moment of the day and kept us well informed of all that was of interest and tried to assist in any possible way. Most of them were very likeable persons and it was great to be in their company. They were not just robots but persons one could discuss all kinds of subjects with. We felt very comfortable with the guides and considered them as friends by the time we had to leave for the next city.
- Linda in Beijing. She was a very nice and likeable person and we got on with her very well. When we had to leave Beijing we almost felt sorry for losing a close friend.
- Lily in Xian. She was also very nice and a lovely gentle personality.
- Oliver in Shanghai. A calm and very friendly person. A pleasure to talk with.
As to the specific items:
1) All the guides were assertive in offering relevant knowledge about the sites we visited (and often more than that). If we had any questions left they never remained unanswered.
2) All the guides had a thorough knowledge of the English language and at no time did we have any communication problems.
3) All the guides had an admirable knowledge of their city and sites we visited.
3. Drivers & Cars: The service attitude of all the drivers was excellent. In general they were also very good and safe drivers considering the often very busy roads and chaotic traffic. The most courteous of all the drivers was the one in Beijing. All the cars were kept clean. The car in Xian was the best of all: brand new and spacious and very comfortable. The car in Shanghai was noisy and I believe the shock absorbers need to be replaced.
4. Hotels: The hotels were generally of a very good standard. Hotel service and room hygiene was satisfactory. Breakfast was good. Before coming to China we were warned that the beds in the hotels are often very hard but we had no problems all beds with just one exception were comfortable.
Overall, EXCELLENT tour. PERFECT organization.
- Clients: Anne McCo
- Country: USA
Nov 13,2019
- Clients: Guy
- Country: Canada
Nov 13,2019
- Clients: Linda E Owens
- Country: USA
Nov 12,2019
1. Meals: All of the arranged meals were great, in clean, comfortable surroundings with plenty of healthy food, and no intestinal problems during the entire trip. We covered so much of China and had the opportunity to sample so many different cuisines it would be very difficult to pick one or two as favorites, but I will try. My friend liked a potato dish she discovered at lunch in Beijing phonetically pronounced Gian Bei Yang Yu Si that she tried to find at every restaurant after Beijing, and a chicken in lemon sauce she particularly liked. I particularly liked a broccoli and garlic vegetable dish found at most restaurants, a chicken dish with peanuts and vegetables, and a crispy pork and vegetable stir fry I had several times. Also, the Beijing Duck was very nice. Where we did not have arranged meals, the guides were very helpful in recommending restaurants that proved to be quite good. One in particular in Chengdu recommended by our Guide Hanna was called "Rose's" nearby the town square. Rose actually served us, and owns two restaurants side by side. She was a superb host, brought us a charcoal brazier to ward off the evening chill, and entertained us with interesting dialog while the meal was being prepared by the chef who is also her boyfriend. We were in Chengdu during the week long national holiday and the town was filled with thousands of wonderful, happy people. This unique day was one of many highlights we will always remember.
2. Guides: We can't say enough good things about the majority of guides we had on our trip. Brian in Beijing set the tone and standard of excellence in English ability, pleasing personality, local knowledge, customer service attitude, and promptness. We would rate him as the best guide we had, but not by much. Other guides were better in some areas than Brian, but he was great in all categories. Lily in Xian and Hanna in Chengdu were right up there with Brian. I ask many questions, and most of the guides were able to answer every one. Hanna in particular was able to answer many of the questions I had on the pandas. Our last Guide in Shanghai, Mr. Wang, was probably the most experienced in terms of number of years guiding, and the most knowledgeable of his local area. His English was exceptional. He was a fantastic supporter of Shanghai as being a wonderful city, which it is, and he set about proving this to us. He was probably the most assertive Guide we had, and his choice of places to visit on our free day was 100% correct.
3. Cars: All of the cars and drivers were superb. Most of the drivers kept pretty much to themselves, and appeared to have minimal English speaking ability, and talked mostly to the Guides. The notable superior exceptions were Charlie in Beijing and Mr. Wang in Shanghai who were very friendly and outgoing and included us in their conversations Mr. Wang even went so far as to give us a small gift on departure.
We had a fantastic time, would not hesitate to use Travel China Guide on another trip to China, and would give an unqualified endorsement to our friends to use Travel China Guide in planning their trips to China.
- Clients: Jim Walter
- Country: United States
Nov 12,2019
The trip was wonderful from start to finish. All three of our in-country flights went well with every one departing and arriving on time. Something not usual in the U.S. The choice of hotels in our tour category was also very good. All had fine locations, great facilities, and service.
I can't say enough about how positive are feelings are about the trip, the wonderful memories, and the new and positive perspective we have on the Peoples Republic of China. The growth and prosperity we observed everywhere we traveled was incredible. The people were met were truly kind, generous, and friendly. We especially enjoyed our chance encounters with primary and secondary school children. They are so full of life and eager to practice their English skills. I was also tremendously impressed with the obvious concern, attention, and corrective actions the Chinese government is placing on its environmental issues.
- Clients: Akram
- Country: India
Nov 12,2019
- Clients: Cheryl Horsey
- Country: US
Nov 11,2019
- Clients: Luka
Nov 11,2019
- Clients: Ronald and Marijke Hoogenboom
Nov 11,2019
- Clients: Larry Young & Anne Murphy
- Country: United States of America
Nov 10,2019