Hangzhou Train

Hangzhou East Railway Station

Hangzhou East Railway Station is one of the largest railway hubs in China. Put into use on 1st July, 2013, it is about 5 miles (8 km) to Hangzhou Railway Station, 5 miles (8 km) from West Lake (Broken Bridge), 13 miles (21 km) to South Railway Station and 17 miles (27 km) to Xiaoshan International Airport.

Address: Tiancheng Road of Jianggan District
Hangzhou East Railway Station See-off Service

 

Schedule and Ticket Booking

The east train station specializes in high speed trains, including those to/from Beijing, Nanjing, Guangzhou, Changsha, Xiamen, Kunming, Fuzhou and Hong Kong. 

  Major Rail Lines from this station to:

(Last Update on Apr 17, 2019)

ToTrainsDurationTicket Fare (CNY)
First/ Second Class Seat
Shanghai Hongqiao
G7358, G7556, G7558, G7552...
137 departures from 06:10 to 22:39
0h45m - 1h45mCNY 89/ 56
USD 13/ 8
Suzhou
G7492, G7564, G7194, G7386...
31 departures from 07:38 to 20:43
1h19m - 2h11mCNY 122/ 76
USD 18/ 12
Hong Kong
G99 at 15:017h28mCNY 1,529.5/ 935
USD 232/ 142
Xi'an North
G1874, G2389, G1882, G1898...
5 departures from 07:08 to 16:34
6h37m - 11h56mCNY 1,067.5/ 653.5
USD 162/ 99
Guangzhou South
G1403, G1305, G85, G1301...
5 departures from 07:53 to 16:14
6h4m - 7h43mCNY 1,185.5/ 720
USD 180/ 109
Nanjing South
G254, G7686, G34, G1874...
112 departures from 06:31 to 21:47
1h2m - 3h40mCNY 114/ 71
USD 17/ 11
Beijing South
G34, G36, G42, G38...
15 departures from 06:55 to 19:00
4h23m - 6h53mCNY 907/ 538.5
USD 137/ 82
Qingdao
G254, G282 at 06:31 and 14:027h30m - 7h40mCNY 854.5/ 514
USD 129/ 78
Guilin
G1503, G1501, G1505 from 09:19 to 11:037h59m - 8h7mCNY 972.5/ 586.5
USD 147/ 89
Huangshan North
G2389, G2385, G2395, G7317...
26 departures from 07:39 to 21:52
1h26m - 2h24mCNY 123/ 77
USD 19/ 12
Shenzhen North
D3111, D2287, D3125, D2285...
8 departures from 07:33 to 15:01
7h5m - 10h41mCNY 819/ 512
USD 124/ 78
 The above schedule is for reference only. For real-time schedule and ticket booking, please click the arrival stations.
 See more Hangzhou Train Schedule
 

Guide Map of Hangzhou East Railway Station
Hangzhou East Train Station Map
(Click to enlarge)

Station Plan

Hangzhou East Railway Station consists of two squares and a station building. On both squares there are city buses and parking lots for private cars.
 2F: waiting hall, information desk, left luggage, hot drinking water, restaurants, elevated drop-off area for taxis and private vehicles
 1F: platforms, ticket office
 -1F: ticket office, taxi stands (pick-up), transfer hall, subway entrances/ exits, coffee, shopping area, restaurants
 -2F: subway platforms, parking lot, ATM, inquiry

 

How to get to East Station from downtown area?

 Arrival by bus:
At the station west: 20, 28, 31, 31(inter-zone line), 33, 43, 105, 106, 179, 200, 215, 224, 227, 228, 297, B4, B4 (Zhongtai Line), B3 (branch line), B3 (branch inter-zone line), B5 (branch line)
At the station east: 9, 48, 93, 107, 108, 123, 320, or 391
At Dongning Road of the Station: 48, 93, 107, 123, 304

Passengers taking the bus to the station arrive at the west or east square, and then take escalators to the waiting hall to find a seat and wait for the departure if a ticket is in hand already. If not, buy a ticket in the ticket office on 1F. Afterwards, go to the waiting hall.

 Arrival by subway Line 1 and Line 4:

Passengers arriving by subway will get off on -2F and exit to -1F of the station building.

 Arrival by taxi:
If arriving by taxi, passengers will be dropped off at elevated drop-off area on 2F right outside the entrances. For overseas passengers who are going to buy/ collect tickets upon arrival, they need to go down to ticket office on 1F.

To Travel Time (Minutes) Cost (CNY)
Hangzhou Railway Station 30 30
Xiaoshan International Airport 40 90
West Lake (Broken Bridge) 35 35
Temple of Soul's Retreat (Lingyin Temple) 40 45

 

Ticket Check and Boarding

Before checking in, passengers should read their tickets carefully to confirm where they should go to have their tickets checked. After checking in, passengers take escalators to 1F to get onboard. Please note that pink tickets should be handled manually, while blue ones can be checked at automatic ticket checking machines. Please keep your ticket available even after getting onboard successfully, as they will be checked at the exit of the arrival station.

Bullet Train on the Platform
Platform

How to exit and leave the station?

Upon arriving, all passengers will be led to transfer hall on -1F to exit. Passengers can follow the direction boards to find buses, taxis or the subway to leave the station according to their routes.

 Leave by subway:
Subway entrances are located on -1F. Passengers can find them easily after exiting.
 
 Leave by bus:

transportation Map of Hangzhou East Railway Station
Transportation Map of the Station
(Click to enlarge)

Passengers want to leave by bus can take bus at the east or west squares. Passengers can first take escalators to where the buses are located and then leave for their destinations.
 
 Leave by taxi:
Taxi stands are available at both east and west sides of the transfer hall. Passengers can take a taxi without getting out of the station building. It is very convenient.
 

Hangzhou East Train Station to other places


 Hangzhou Railway Station:
Take subway line 1 to get there directly. Upon arrival, get out from exit A2, and walk northward to the destination.
 
 Xiaoshan International Airport:
Take airport shuttle bus at the east square of the station to Xiaoshan Airport directly. The bus is available from 05:30 to 09:00 every 30 minutes and from 09:00 to 21:00 every 15 minutes. It usually takes 30 minutes and the ticket fare is CNY20 per person.
 
 West Lake:
Take subway line 1 and get off at Longxiangqiao Station, exit C4. After, walk to the scenic spot.
 
 Temple of Soul's Retreat (Lingyin Temple)
Take subway line 1 at the station and get off at Longxiangqiao Station, exit B3. Then walk to Dongpo Road Pinghai Road Intersection to take bus no.7 to Lingyin station, and then walk 480 yards southwestward to the temple.

 

Facilities and Services

 Ticket Office:

Four ticket offices are available, with the biggest one on 1F close to the East Entrance.

Location Facilities and Services Opening Time
East, 1F 35 ticket windows;
passengers can purchase, collect, change, or refund tickets here.
00:00-24:00
West, -1F 4 ticket windows;
passengers can purchase and collect tickets.
08:00-19:00
South, 2F Automatic Ticket Vending Machines;
ticket windows for refunding and changing tickets only
08:00-19:00
North, 2F Automatic Ticket Vending Machines only;
only those holding Chinese ID cards can collect or purchase tickets on them
00:00-24:00


 Waiting Hall:
Waiting hall is located on 2F. Passengers can find a seat in the correct waiting area according to the ticket information to wait for the departure. Hot water and toilets are available around the waiting hall for passengers’ convenience. 28 check points are provided inside the waiting hall and they are symmetrically located on north and south two sides and numbered as 1, 2A, 2B, 3A, 3B… Around the waiting hall, other facilities including books and newspapers stand, restaurants, shopping area as well as barrier-free facilities are available.

 Luggage Service:
There are luggage lockers behind the check-in pointes 2A-3A, 8A-9A, 10A-11A, 26A-27A, 2B-3B, 8B-9B, 10B-11B, and 26B-27B in the waiting hall on 2F. The charge is CNY 5 for a small locker and CNY 8 for a large one per 12 hours. At the passenger service center, luggage porters can help to carry luggage to the carriages. Each piece of luggage is charged at CNY 10.

 Information Desk:
Information desk is located in the center of the waiting hall. Passengers can seek advice about ticket refund, ticket loss or search information about schedule, departure time, arrival time or left luggage service and so on.

- Last modified on Mar. 22, 2019 -
  • Customer Reviews
  • Questions & Answers
  •  
    5.018 Reviews
    Nabeel Mancheri
    Belgium
    Posted on Apr. 14, 2019
    It was excellent service
    Ms.Nararat
    Thailand
    Posted on Apr. 07, 2019
    My feedback about the booking,
    It is easy and very convenient. Just face some communication problem at the ticket paper issuing but finally i got it by helping of a staff who can talk english.
    By the way, thank you very much for your kindly help about the hotel and answer a lot of questions. It is really usefull for my lovely trip.
    Mr.Tan
    Malaysia
    Posted on Apr. 02, 2019
    The online train booking was smooth and efficient. To avoid no train tickets on the planned day of travel especially for long journey I strongly recommend travellers to book online . It's so easy. Our train journey was from Hangzhou East Station to Guangzhou South with two stops in between . The train ride was great and on schedule except for some passengers sitting behind us who were talking loudly throughput the journey . Also the buffet coach tables were full depriving customers of seats during lunch break. Four passengers on one table were playing cards, actually gambling as money changed hands. The train officers should tell these people off so that other passengers can take their lunch at the buffet coach....More
    Mr.Dunham
    USA
    Posted on Mar. 25, 2019
    Thank you for all your assistance on my last trip to China. I really appreciate your helping me and providing valuable assistance. All went very smoothly on the trains (except for the bad weather that delayed my flights), but the trains were great and I was very happy with their comfort and service.
    Mr.E. P.
    Netherlands
    Posted on Mar. 19, 2019
    Some time ago I booked a train ticket with TravelChinaGuide Tours by internet for my journey from Beijing to Hangzhou on July 13th. This, because I wanted my travel arrangements to be booked and confirmed in advance, so I would not be confronted with any unforeseen ‘surprises’ during my holiday.
    I must say that the booking process with TravelChinaGuide went without any problem and went in a good and communicative way. The communication and confirmation through e-mail was very clear and good. I also arranged, for a small extra amount, with TravelChinaGuide that my train ticket would be delivered at my Hotel in Beijing. At arrival in my Hotel in Beijing the train ticket already was there and was delivered to me. A great service that also meant that at the train station I could easily and immediately go to the waiting area and train gate, without having to stand in line to collect my ticket. I would advise this service to other foreign visitors.
    The train journey was very pleasant. I travelled with high speed train in 1st class. You had booked a window seat for me, which was great. The comfort (of the chair) and leg-room was very good and the journey went swift and exactly on schedule. I enjoyed it!
    So I can only be very positive about booking my train ticket through TravelChinaGuide, and I want to thank you for your good and clear service. You delivered what you promised.
    ...More
    PATRICK
    Belgium
    Posted on Mar. 14, 2019
    Everything went very well. Thank you for the excellent service.
    Ms.Hooi
    Malaysia
    Posted on Mar. 07, 2019
    Overall I had a wonderful and great experience booking the train tickets with your company. The instructions and guides were very clear and allowed me to have 2 hassle-free train journeys in china.

    It is advisable to collect all your train tickets beforehand to save you the time of searching for the collection counter in each station. I could read chinese and I spend almost 15-20 mins walking from entrance to entrance looking for the correct counter in Hangzhou East station as foreigners are required to show their passport at a specific(and I mean specific as in only one) collecting counter instead of the ones used by the locals or at the ticket collecting machines. There is no English signage indicating which is the actual ticket collecting counter for passport holders/non-locals , so my best advice for travelers who don't read chinese would be to look for the counter with an almost non-existent queue among the jammed up ticket purchasing counters. This is my personal experience at Hangzhou East Station, it might differ from station to station.

    For check-in/Waiting/Boarding: There's no indicative time frame for it, but do remember that boarding starts 10 mins before departure time, so it would be advisable to arrive at the station 30 mins beforehand. The 2 stations I was at(Hangzhou East+ Nanjing South) have comfortable and clean waiting areas with a handful of chain restaurants/cafes on the 2nd floor. Again, there's no English signage on the departure board but they do show the departure time, train Number and departure gate. So double check these 3 with your ticket to make sure you're at the right gate.

    Finally, carriage/Seating: Your train carriage and seating number is indicated on your ticket. Some of the slower trains sells standing tickets, so don't worry if you find that your seat has been taken by one of the passengers, just politely show them your ticket and you will have your seat back.

    Thank you for the wonderful service and I had been recommending your site to friends who are planning their china travels.
    ...More
    Mr.Beck
    Czech
    Posted on Feb. 27, 2019
    Everything went smoothly, thanks alot ;) one thing i would point out to other travelers is to be mindful when the ticket offices close at individual railway stations. Specifically, we got a bit worried at Hangzhou East Railway station where 2 ticket offices close at 19:00 (we arrived later) but fortunately there was a third one which was still open (but there were no signs pointing towards it, we had to ask the staff).
    GOH
    Malaysia
    Posted on Feb. 21, 2019
    Yes, we enjoyed our trip very much. We didn't have any problem with the train service. It was very easy and convenient for us to book the train tickets through your booking center in advance. The information and instructions provided by you for the collection of tickets, locating the right gate and platform, boarding of train and locating our seats were very helpful. So, thank you once again. It is so easy to travel from city to city by train. We will definitely be using your service again for our future trips. We will also not hesitate to recommend other travelers to use your service.

    The only problem we faced were the lack of English signage at the train station. We had some difficulty locating the correct ticket counter because the train station is so huge and there are so many different ticketing counters.
    ...More
    Mr.BRIAN
    United Kingdom
    Posted on Feb. 17, 2019
    I booked 2 journeys for my family prior to leaving Scotland for a 3 week holiday in China. Both were train journeys. Firstly from Hangzhou to Nanjing and then from Nanjing to Beijing. The process of booking and payment was very straightforward and I was delighted with the assistance received from Travel China and my direct contact Phoebe MaeI.

    Confirmation came through quickly and the tickets were delivered to our hotel the day after we arrived. On the days of travel everything goes went as planned and despite both departure stations being very large it was extremely well organised and easy to find where to go. Trains departed on time and arrived punctually. We booked first class as the trains were offering a significant savings over the alternative of internal flights. Journeys were fast and efficient and I would definitely recommend using the train in China as it is economic and let's you see a bit of the countryside as well. We would also recommend Travel China and have no hesitation in using them again....More
    12
    Page 1 of 2