Hangzhou Train

Hangzhou East Railway Station

Hangzhou East Railway Station is one of the largest railway hubs in China. Put into use on 1st July, 2013, it is about 5 miles (8 km) to Hangzhou Railway Station, 5 miles (8 km) from West Lake (Broken Bridge), 13 miles (21 km) to South Railway Station and 17 miles (27 km) to Xiaoshan International Airport.

Address: Tiancheng Road of Jianggan District
Hangzhou East Railway Station See-off Service

 

Schedule and Ticket Booking

The east train station specializes in high speed trains, including those to/from Beijing, Nanjing, Guangzhou, Changsha, Xiamen, Kunming, Fuzhou and Hong Kong. 

  Major Rail Lines from this station to:

(Last Update on Jun 24, 2019)

ToTrainsDurationTicket Fare (CNY)
First/ Second Class Seat
Shanghai Hongqiao
G7358, G7556, G7558, G7552...
137 departures from 06:10 to 22:39
0h45m - 1h45mCNY 89/ 56
USD 13/ 8
Suzhou
G7492, G7564, G7194, G7386...
31 departures from 07:38 to 20:43
1h19m - 2h11mCNY 122/ 76
USD 18/ 12
Hong Kong
G99 at 15:017h28mCNY 1,529.5/ 935
USD 232/ 142
Xi'an North
G1874, G2389, G1882, G1898...
5 departures from 07:08 to 16:34
6h37m - 11h56mCNY 1,067.5/ 653.5
USD 162/ 99
Guangzhou South
G1403, G1305, G85, G1301...
5 departures from 07:53 to 16:14
6h4m - 7h43mCNY 1,185.5/ 720
USD 180/ 109
Nanjing South
G254, G7686, G34, G1874...
112 departures from 06:31 to 21:47
1h2m - 3h40mCNY 114/ 71
USD 17/ 11
Beijing South
G34, G36, G42, G38...
15 departures from 06:55 to 19:00
4h23m - 6h53mCNY 907/ 538.5
USD 137/ 82
Qingdao
G254, G282 at 06:31 and 14:027h30m - 7h40mCNY 854.5/ 514
USD 129/ 78
Guilin
G1503, G1501, G1505 from 09:19 to 11:037h59m - 8h7mCNY 972.5/ 586.5
USD 147/ 89
Huangshan North
G2389, G2385, G2395, G7317...
26 departures from 07:39 to 21:52
1h26m - 2h24mCNY 123/ 77
USD 19/ 12
Shenzhen North
D3111, D2287, D3125, D2285...
8 departures from 07:33 to 15:01
7h5m - 10h41mCNY 819/ 512
USD 124/ 78
 The above schedule is for reference only. For real-time schedule and ticket booking, please click the arrival stations.
 See more Hangzhou Train Schedule
 

Guide Map of Hangzhou East Railway Station
Hangzhou East Train Station Map
(Click to enlarge)

Station Plan

Hangzhou East Railway Station consists of two squares and a station building. On both squares there are city buses and parking lots for private cars.
 2F: waiting hall, information desk, left luggage, hot drinking water, restaurants, elevated drop-off area for taxis and private vehicles
 1F: platforms, ticket office
 -1F: ticket office, taxi stands (pick-up), transfer hall, subway entrances/ exits, coffee, shopping area, restaurants
 -2F: subway platforms, parking lot, ATM, inquiry

 

How to get to East Station from downtown area?

 Arrival by bus:
At the station west: 20, 28, 31, 31(inter-zone line), 33, 43, 105, 106, 179, 200, 215, 224, 227, 228, 297, B4, B4 (Zhongtai Line), B3 (branch line), B3 (branch inter-zone line), B5 (branch line)
At the station east: 9, 48, 93, 107, 108, 123, 320, or 391
At Dongning Road of the Station: 48, 93, 107, 123, 304

Passengers taking the bus to the station arrive at the west or east square, and then take escalators to the waiting hall to find a seat and wait for the departure if a ticket is in hand already. If not, buy a ticket in the ticket office on 1F. Afterwards, go to the waiting hall.

 Arrival by subway Line 1 and Line 4:

Passengers arriving by subway will get off on -2F and exit to -1F of the station building.

 Arrival by taxi:
If arriving by taxi, passengers will be dropped off at elevated drop-off area on 2F right outside the entrances. For overseas passengers who are going to buy/ collect tickets upon arrival, they need to go down to ticket office on 1F.

To Travel Time (Minutes) Cost (CNY)
Hangzhou Railway Station 30 30
Xiaoshan International Airport 40 90
West Lake (Broken Bridge) 35 35
Temple of Soul's Retreat (Lingyin Temple) 40 45

 

Ticket Check and Boarding

Before checking in, passengers should read their tickets carefully to confirm where they should go to have their tickets checked. After checking in, passengers take escalators to 1F to get onboard. Please note that pink tickets should be handled manually, while blue ones can be checked at automatic ticket checking machines. Please keep your ticket available even after getting onboard successfully, as they will be checked at the exit of the arrival station.

Bullet Train on the Platform
Platform

How to exit and leave the station?

Upon arriving, all passengers will be led to transfer hall on -1F to exit. Passengers can follow the direction boards to find buses, taxis or the subway to leave the station according to their routes.

 Leave by subway:
Subway entrances are located on -1F. Passengers can find them easily after exiting.
 
 Leave by bus:

transportation Map of Hangzhou East Railway Station
Transportation Map of the Station
(Click to enlarge)

Passengers want to leave by bus can take bus at the east or west squares. Passengers can first take escalators to where the buses are located and then leave for their destinations.
 
 Leave by taxi:
Taxi stands are available at both east and west sides of the transfer hall. Passengers can take a taxi without getting out of the station building. It is very convenient.
 

Hangzhou East Train Station to other places


 Hangzhou Railway Station:
Take subway line 1 to get there directly. Upon arrival, get out from exit A2, and walk northward to the destination.
 
 Xiaoshan International Airport:
Take airport shuttle bus at the east square of the station to Xiaoshan Airport directly. The bus is available from 05:30 to 09:00 every 30 minutes and from 09:00 to 21:00 every 15 minutes. It usually takes 30 minutes and the ticket fare is CNY20 per person.
 
 West Lake:
Take subway line 1 and get off at Longxiangqiao Station, exit C4. After, walk to the scenic spot.
 
 Temple of Soul's Retreat (Lingyin Temple)
Take subway line 1 at the station and get off at Longxiangqiao Station, exit B3. Then walk to Dongpo Road Pinghai Road Intersection to take bus no.7 to Lingyin station, and then walk 480 yards southwestward to the temple.

 

Facilities and Services

 Ticket Office:

Four ticket offices are available, with the biggest one on 1F close to the East Entrance.

Location Facilities and Services Opening Time
East, 1F 35 ticket windows;
passengers can purchase, collect, change, or refund tickets here.
00:00-24:00
West, -1F 4 ticket windows;
passengers can purchase and collect tickets.
08:00-19:00
South, 2F Automatic Ticket Vending Machines;
ticket windows for refunding and changing tickets only
08:00-19:00
North, 2F Automatic Ticket Vending Machines only;
only those holding Chinese ID cards can collect or purchase tickets on them
00:00-24:00


 Waiting Hall:
Waiting hall is located on 2F. Passengers can find a seat in the correct waiting area according to the ticket information to wait for the departure. Hot water and toilets are available around the waiting hall for passengers’ convenience. 28 check points are provided inside the waiting hall and they are symmetrically located on north and south two sides and numbered as 1, 2A, 2B, 3A, 3B… Around the waiting hall, other facilities including books and newspapers stand, restaurants, shopping area as well as barrier-free facilities are available.

 Luggage Service:
There are luggage lockers behind the check-in pointes 2A-3A, 8A-9A, 10A-11A, 26A-27A, 2B-3B, 8B-9B, 10B-11B, and 26B-27B in the waiting hall on 2F. The charge is CNY 5 for a small locker and CNY 8 for a large one per 12 hours. At the passenger service center, luggage porters can help to carry luggage to the carriages. Each piece of luggage is charged at CNY 10.

 Information Desk:
Information desk is located in the center of the waiting hall. Passengers can seek advice about ticket refund, ticket loss or search information about schedule, departure time, arrival time or left luggage service and so on.

- Last modified on Mar. 22, 2019 -
  • Customer Reviews
  • Questions & Answers
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    4.926 Reviews
    Mrs.Greta
    Italy
    Posted on Jun. 13, 2019
    Our booking experience through TCG booking center is very good! Booking and communication are perfect! Stations in china are very big, crowded and busy. They're more like airports than stations.

    I would suggest other travelers to be there at least 1hour before departure to find the right waiting room and platform. Trains are new, clean and comfortable: I had 2 trips on a G-high speed new one and a T night one (not the newest): great experience. T arrived 1 hour late due to traffic; Z arrives always on time....More
    Mr.Cale
    Australia
    Posted on Jun. 04, 2019
    Hi, We had a great trip on the trains, so would love to give some feedback.

    For question 1, it was a great and easy to use service. The only suggestion would be the option of seeing if there are tickets left before ordering. When we booked only at the end did we realize that it was just an enquiry not a booking, and at that point we had already booked accommodation. It was just lucky for us that there was tickets.

    Question 2, our trip was really great. The scenery was amazing, the people were generally nice and there was usually at least one person who spoke English. We had a really great time, I think its the best way to travel around China. Being the only Westerners in a carriage is an experience, and people are keen to meet you and talk to you. We made a few good Chinese friends and talked about a lot of relevant subjects.Checking in and waiting was usually straight-forward. The first day was a bit confusing when we had to get our tickets for all the journeys, but we had allowed a few hours and got through faster than we expected.There were a few little negative things, such as the staff sometimes being unfriendly and no vegetarian meals being available, but generally it was a fantastic journey. ...More
    Nabiihah
    Brunei
    Posted on May. 29, 2019
    Very reliable and convenient. We brought our printed e-voucher together with passports to the ticket counter.. luckily there was a chinese translation given and written on the paper (printed e-voucher) that asks to change this into real tickets, which helps me a lot because the chinese people at hangzhou barely speak nor understand english. Overall, the process was easy and fast. But if you are starting from hongqiao railway station and are first timer.. I recommend you to come hours earlier than your scheduled departure. Because hongqiao railway station is way larger in size and more crowded compared to hangzhou. ...More
    Mr.Vergara
    Spain
    Posted on May. 20, 2019
    I had a very good experience, the service is really useful and my requests were treated fast and professionally. I honestly can only suggest you to keep providing such a good service. I will indeed use it again when I am back to China.
    Journey in economy class was ok, a bit too noisy in the wagon, but that's normal on such crowded trains. My experience on business and first class was fantastic.
    Kristian
    Denmark
    Posted on May. 15, 2019
    Very good communication and tickets in time - Easy to take train with great comfort!
    Mr.KEVIN
    USA
    Posted on May. 04, 2019
    Your booking service has been great. I have used it now for my last 2 trips to China and have been pleasantly pleased with the service each time. The trains were nice and everything went smoothly. I will continue to use your service every year when I travel to China.
    Mr.Steven
    USA
    Posted on Apr. 25, 2019
    Your service is awesome. Although this is the first time I have used your service, I am very pleased and will pass along the good news to others in our corporation. Thank you for making my trip very easy and successful, and I look forward to using your services again.
    Henrik Storm Nielsen
    Denmark
    Posted on Apr. 23, 2019
    The ticketbooking procedure was a bit different from Europe, but was handled perfect by TravelChina. When asked by e-mail, answer was in my inbox next day (due to time difference). When I wanted my contactmail changed, it was done instantly and I received my ticket pick-up no perfect. Collecting the tickets was as described, and we had a fine train ride.
    Nabeel Mancheri
    Belgium
    Posted on Apr. 14, 2019
    It was excellent service
    Ms.Nararat
    Thailand
    Posted on Apr. 07, 2019
    My feedback about the booking,
    It is easy and very convenient. Just face some communication problem at the ticket paper issuing but finally i got it by helping of a staff who can talk english.
    By the way, thank you very much for your kindly help about the hotel and answer a lot of questions. It is really usefull for my lovely trip.
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