Directions for Use -- Shanghai Public Transportation Card

After knowing the benefits and convenience brought by Shanghai Public Transportation Card, you may want to use it. Here are detailed directions for use showing you how to buy a card, recharge value, transfer value, return and repair a card.

 Buy a Card
Now there are over 2,000 agencies in Shanghai selling Shanghai Public Transportation Cards, including - all the metro stations; all branches of Shanghai Pudong Development (SPD) Bank, Bank of Communications, Buddies CVS and Kedi CVS; part of the branches of Huaxia Bank.

At the above card-issuing agencies, you can buy a card with a deposit of CNY 20 and add value when you want. The value charged shall be CNY 10 or multiples of CNY 10. The balance on each card should not exceed CNY 1000.

 Value Recharge
Shanghai Public Transportation Card can be used for one time by overdraft when you take buses, subway trains or ferries. The overdraft should be less than CNY8.

However, the card can not be used if it has a zero or negative balance. At this time, you need to recharge it. In the city, over 1,600 value-recharging centers scatter everywhere - all the metro stations; all branches of Shanghai Pudong Development (SPD) Bank and Bank of Communications (self-service); part of the branches of Buddies, Kedi and Alldays Convenience Stores; ticket offices of some taxi and bus companies.

The value recharged shall be CNY 10 or multiples of CNY 10. You can use the card within two years after you had last recharged it.

Home value recharge service is available to bring you more convenience. If your location is inside the city's Outer Ring Road and the value you recharged to your card is more than CNY 50,000, the service is then free of charge, otherwise a little sum of service fee will be charged.
Appointment Hotline: 021-63841350
Business Hours: 08:00 - 17:00 from Monday to Friday except public holidays

 Value Transfer
You can transfer all the value of one card to another if only the value on the original card is less than CNY 1,000. The value of ordinary cards, including the balance and the deposit, can be totally transferred. Or else you can just transfer the balance and keep the card as a souvenir. However, for souvenir and transformed cards, only the balance on them can be transferred. The following are some value-transferring agencies for your reference:

 Notes:
＊a. Some metro stations offer value transfer service for Shanghai Public Transportation Card holders. The stations include:
Line 1 - Hanzhong Rd., Hengshan Rd., Jinjiang Park;
Line 2 - Jiangsu Rd., East Nanjing Rd., Century Park, Songhong Rd.;
Line 3 - Dongbaoxing Rd., Zhenping Rd., Caoxi Rd., North Jiangyang Rd.;
Line 4 - Yangshupu Rd.

＊b. Over 80 branches of Shanghai Pudong Development Bank (SPD Bank) in the city handle the value transfer of the Public Transportation Card.

＊c. Several branches of Bank of Communications serve the public to transfer the value of Shanghai Public Transportation Card. Information Line: 95559

 Card Refund
Only ordinary cards can be returned. If your ordinary Shanghai Public Transportation Card is complete and clean, it can be recalled and the deposit can be returned to you. The balance on the card can be immediately returned if it is less than CNY 10. If the balance is between CNY 10 and 2,000, invoice should be taken to ask for the return of money; however, a 5% handling fee will be charged. If you want to return a card having a balance of CNY 2,000 or above, you need to bring the invoice and your identification card to the designated card-returning agencies. The balance can be returned with a 5% handling fee charged within three workdays.

Here are some main agencies offering card returning service for your reference:

 Notes:
＊a. Some metro stations have special offices for the returning of Shanghai Public Transportation Cards. These stations include:
Line 1 - Hanzhong Rd., Hengshan Rd., Jinjiang Park;
Line 2 - Jiangsu Rd., East Nanjing Rd., Century Park, Songhong Rd.;
Line 3 - Dongbaoxing Rd., Zhenping Rd., Caoxi Rd., North Jiangyang Rd.;
Line 4 - Yangshupu Rd.

＊b. Over 80 branches of Shanghai Pudong Development Bank (SPD Bank) in the city offer returning service of the Public Transportation Cards.

 Card Maintenance
If your card is unusable, you can go the following card-repairing centers to look for help: