Directions for Use -- Shanghai Public Transportation Card

After knowing the benefits and convenience brought by Shanghai Public Transportation Card, you may want to use it. Here are detailed directions for use showing you how to buy a card, recharge value, transfer value, return and repair a card.

 Buy a Card
Now there are over 2,000 agencies in Shanghai selling Shanghai Public Transportation Cards, including - all the metro stations; all branches of Shanghai Pudong Development (SPD) Bank, Bank of Communications, Buddies CVS and Kedi CVS; part of the branches of Huaxia Bank.

At the above card-issuing agencies, you can buy a card with a deposit of CNY 20 and add value when you want. The value charged shall be CNY 10 or multiples of CNY 10. The balance on each card should not exceed CNY 1000.

 Value Recharge
Shanghai Public Transportation Card can be used for one time by overdraft when you take buses, subway trains or ferries. The overdraft should be less than CNY8.

However, the card can not be used if it has a zero or negative balance. At this time, you need to recharge it. In the city, over 1,600 value-recharging centers scatter everywhere - all the metro stations; all branches of Shanghai Pudong Development (SPD) Bank and Bank of Communications (self-service); part of the branches of Buddies, Kedi and Alldays Convenience Stores; ticket offices of some taxi and bus companies.

The value recharged shall be CNY 10 or multiples of CNY 10. You can use the card within two years after you had last recharged it.

Home value recharge service is available to bring you more convenience. If your location is inside the city's Outer Ring Road and the value you recharged to your card is more than CNY 50,000, the service is then free of charge, otherwise a little sum of service fee will be charged.
Appointment Hotline: 021-63841350
Business Hours: 08:00 - 17:00 from Monday to Friday except public holidays

 Value Transfer
You can transfer all the value of one card to another if only the value on the original card is less than CNY 1,000. The value of ordinary cards, including the balance and the deposit, can be totally transferred. Or else you can just transfer the balance and keep the card as a souvenir. However, for souvenir and transformed cards, only the balance on them can be transferred. The following are some value-transferring agencies for your reference:

Agency Address Business Hours
Shanghai Public Transportation Card Service Center No. 609, Jiujiang Road (near the intersection with Zhejiang Road) 09:30-18:30 (Monday-Friday); 09:30-16:30 (Saturday, Sunday)
* a. some metro stations 09:00-19:00
* b. Shanghai Branch, Shanghai Pudong Development Bank No. 588, South Pudong Road, Pudong New Area according to the hours of the bank
* c. Shanghai Branch, Bank of Communications No. 99, South Zhongshan Road 09:00-11:30, 13:00-16:00 from Monday to Friday except public holidays

 Notes:
*a. Some metro stations offer value transfer service for Shanghai Public Transportation Card holders. The stations include:
Line 1 - Hanzhong Rd., Hengshan Rd., Jinjiang Park;
Line 2 - Jiangsu Rd., East Nanjing Rd., Century Park, Songhong Rd.;
Line 3 - Dongbaoxing Rd., Zhenping Rd., Caoxi Rd., North Jiangyang Rd.;
Line 4 - Yangshupu Rd.

*b. Over 80 branches of Shanghai Pudong Development Bank (SPD Bank) in the city handle the value transfer of the Public Transportation Card.

*c. Several branches of Bank of Communications serve the public to transfer the value of Shanghai Public Transportation Card. Information Line: 95559

 Card Refund
Only ordinary cards can be returned. If your ordinary Shanghai Public Transportation Card is complete and clean, it can be recalled and the deposit can be returned to you. The balance on the card can be immediately returned if it is less than CNY 10. If the balance is between CNY 10 and 2,000, invoice should be taken to ask for the return of money; however, a 5% handling fee will be charged. If you want to return a card having a balance of CNY 2,000 or above, you need to bring the invoice and your identification card to the designated card-returning agencies. The balance can be returned with a 5% handling fee charged within three workdays.

Here are some main agencies offering card returning service for your reference:

Agency Business Hours
Shanghai Public Transportation Card Service Center, No. 609, Jiujiang Road 09:30-18:30 (Monday-Friday); 09:30-16:30 (Saturday, Sunday)
No. 218, Taixing Road 09:00-17:00 every day except public holidays
3F, No. 389, Meiyuan Road
Qiangsheng Ticket Center, 2F, No. 920, West Nanjing Road
terminal of Pudong Bus 01, No. 512, Lancun Road 09:00-11:30 and 12:15-15:15 from Monday to Friday except public holidays
No. 161, East Luochuan Road 09:30-16:00 from Monday to Friday except public holidays
No. 121, Xinbei Road, Minhang District 09:00-16:00 every day except public holidays
* a. some metro stations 09:00-19:00
Incity Bus Station, Ledu Road, Songjiang District 08:00-16:00 from Monday to Friday except public holidays
terminal of bus no. 716, No. 251, Fuxin Road 09:00-17:00 from Monday to Friday
No. 1326, West Gaoke Road
terminal (People's Square) of bus no. 123, Wusheng Road
Fenxian Nanqiao Bus Station, Public Transportation Ticket Center 09:00-16:00
No. 75, Haimen Road 09:00-17:00
No. 4 Window, Pudong International Airport Maglev Ticket Center 09:00-19:00
No. 666, Shilong Road 07:00-19:00
* b. Shanghai Pudong Development Bank according to the hours of the bank

 Notes:
*a. Some metro stations have special offices for the returning of Shanghai Public Transportation Cards. These stations include:
Line 1 - Hanzhong Rd., Hengshan Rd., Jinjiang Park;
Line 2 - Jiangsu Rd., East Nanjing Rd., Century Park, Songhong Rd.;
Line 3 - Dongbaoxing Rd., Zhenping Rd., Caoxi Rd., North Jiangyang Rd.;
Line 4 - Yangshupu Rd.

*b. Over 80 branches of Shanghai Pudong Development Bank (SPD Bank) in the city offer returning service of the Public Transportation Cards.

 Card Maintenance
If your card is unusable, you can go the following card-repairing centers to look for help:

Name Address Business Hours
Metro Card Repairing Center metro stations 09:00-19:00
Shanghai Public Transportation Card Service Center No. 609, Jiujiang Road 09:30-18:30(Monday-Friday);
09:30-16:30(Saturday/Sunday)
Dazhong Ticket Center No. 218, Taixing Road 09:00-17:00 every day except public holidays
Qiangsheng Ticket Center 2F, No. 920, West Nanjing Road
Public Transportation Ticket Center 3F, No. 389, Meiyuan Road
Watch Card Repairing Center 1 Room 201, Building 4, No. 1221, West Yan'an Road 09:00-16:00 from Monday to Friday
Watch Card Repairing Center 2 Room 201, Building 2, No. 201, Yulin Road
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- Last modified on Nov. 14, 2019 -
Questions & Answers on Directions for Use of Shanghai Public Transportation Card
Asked by Mucin from MALAYSIA | Nov. 12, 2019 13:21Reply
Card return Shanghai Transportation Card at Pudong airport
Do I get refund of balance plus deposit for the card rmb20- if I return card at the Pudong airport.?
Answers (1)
Answered by Brenda from UNITED KINGDOM | Nov. 14, 2019 19:45
00Reply


Yes, you can return your card and get balance in the metro station of the airport.
Asked by NizarBenSalah from TUNISIA | Nov. 01, 2019 12:37Reply
Checking Shanghai Transportation Card balance
When I have a card, how can I check how much money is left?
Answers (1)
Answered by Zoey from USA | Nov. 04, 2019 19:32
00Reply


There are many self-service machine in every subway station so you can check.
Asked by T.M. Evers from NL | Oct. 14, 2019 07:39Reply
If i understand correctly , i can refund the transportation card at the railway station ?
Can i refund the transportation card at the Railway station before i depart for Beijing ? Is that correct ?
Please your answer
Answers (2)
Answered by Chase from GERMANY | Oct. 15, 2019 00:55
00Reply


Yes, you can get the refund and return the transportation card at the railway station.
Answered by T.M. Evers from NETHERLANDS | Oct. 15, 2019 06:53
00Reply


Thank you for the kind information
Greetings from Amsterdam .
Asked by Shaun from MALAYSIA | Sep. 27, 2019 04:23Reply
Can I return the card at Shanghai Pudong Airport? Where is the refund counter located?
Answers (3)
Answered by Hali from USA | Sep. 29, 2019 02:01
00Reply


Yes, of course. You can refund it at maglev station in the airport.
Answered by Lynny from THAILAND | Oct. 14, 2019 04:00
00Reply


I went to Shanghai last year and I asked for return a card (I mean refund) at the airport but the staff said i cannot get the refund but I can still use the card for 20 years.... I have a plan to go Shanghai again next month, do you think I still can use the same card??
Answered by Liz from SINGAPORE | Oct. 14, 2019 20:36
00Reply


Yes, no problem.
Asked by Kay from USA | Sep. 20, 2019 11:36Reply
Some questions about the transportation card in Shanghai.
Hi, I have a few questions I just want to make certain of.

1. My husband and I are traveling together in the city, can we buy one transportation card and use it for both of us or do we each have to buy our own? For example, if we get only one card, when we get on the bus I would use it once for myself then pass it to him to charge for himself.

2. To get the card, we only need to deposit CNY 20 is that correct? And we can use that CYN 20 towards transportation costs and the card itself doesn't cost extra? Because in the United States in many major cities you have to pay extra for the card and then deposit extra money in for transportation.

3. When we return the card, they will give us the remaining balance? Will they give that in Renminbi or will they deposit it back into our credit cards? Assuming we will only have a few yuan left on it.
Answers (1)
Answered by Abell from USA | Sep. 23, 2019 01:10
00Reply


1. It is suggested to buy two cards. Because when you take subway, it only accept one person with one card. And when you take bus, you can use one card.
2. CNY20 is only card deposit. You need to top up more.
3. When you return the card, you will get your balance. If you buy it by credit card, then the extra money will be back to it. If you buy it by cash, then you will get money.
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