Directions for Use -- Shanghai Public Transportation Card

After knowing the benefits and convenience brought by Shanghai Public Transportation Card, you may want to use it. Here are detailed directions for use showing you how to buy a card, recharge value, transfer value, return and repair a card.

 Buy a Card
Now there are over 2,000 agencies in Shanghai selling Shanghai Public Transportation Cards, including - all the metro stations; all branches of Shanghai Pudong Development (SPD) Bank, Bank of Communications, Buddies CVS and Kedi CVS; part of the branches of Huaxia Bank.

At the above card-issuing agencies, you can buy a card with a deposit of CNY 20 and add value when you want. The value charged shall be CNY 10 or multiples of CNY 10. The balance on each card should not exceed CNY 1000.

 Value Recharge
Shanghai Public Transportation Card can be used for one time by overdraft when you take buses, subway trains or ferries. The overdraft should be less than CNY8.

However, the card can not be used if it has a zero or negative balance. At this time, you need to recharge it. In the city, over 1,600 value-recharging centers scatter everywhere - all the metro stations; all branches of Shanghai Pudong Development (SPD) Bank and Bank of Communications (self-service); part of the branches of Buddies, Kedi and Alldays Convenience Stores; ticket offices of some taxi and bus companies.

The value recharged shall be CNY 10 or multiples of CNY 10. You can use the card within two years after you had last recharged it.

Home value recharge service is available to bring you more convenience. If your location is inside the city's Outer Ring Road and the value you recharged to your card is more than CNY 50,000, the service is then free of charge, otherwise a little sum of service fee will be charged.
Appointment Hotline: 021-63841350
Business Hours: 08:00 - 17:00 from Monday to Friday except public holidays

 Value Transfer
You can transfer all the value of one card to another if only the value on the original card is less than CNY 1,000. The value of ordinary cards, including the balance and the deposit, can be totally transferred. Or else you can just transfer the balance and keep the card as a souvenir. However, for souvenir and transformed cards, only the balance on them can be transferred. The following are some value-transferring agencies for your reference:

Agency Address Business Hours
Shanghai Public Transportation Card Service Center No. 609, Jiujiang Road (near the intersection with Zhejiang Road) 09:30-18:30 (Monday-Friday); 09:30-16:30 (Saturday, Sunday)
* a. some metro stations 09:00-19:00
* b. Shanghai Branch, Shanghai Pudong Development Bank No. 588, South Pudong Road, Pudong New Area according to the hours of the bank
* c. Shanghai Branch, Bank of Communications No. 99, South Zhongshan Road 09:00-11:30, 13:00-16:00 from Monday to Friday except public holidays

 Notes:
*a. Some metro stations offer value transfer service for Shanghai Public Transportation Card holders. The stations include:
Line 1 - Hanzhong Rd., Hengshan Rd., Jinjiang Park;
Line 2 - Jiangsu Rd., East Nanjing Rd., Century Park, Songhong Rd.;
Line 3 - Dongbaoxing Rd., Zhenping Rd., Caoxi Rd., North Jiangyang Rd.;
Line 4 - Yangshupu Rd.

*b. Over 80 branches of Shanghai Pudong Development Bank (SPD Bank) in the city handle the value transfer of the Public Transportation Card.

*c. Several branches of Bank of Communications serve the public to transfer the value of Shanghai Public Transportation Card. Information Line: 95559

 Card Refund
Only ordinary cards can be returned. If your ordinary Shanghai Public Transportation Card is complete and clean, it can be recalled and the deposit can be returned to you. The balance on the card can be immediately returned if it is less than CNY 10. If the balance is between CNY 10 and 2,000, invoice should be taken to ask for the return of money; however, a 5% handling fee will be charged. If you want to return a card having a balance of CNY 2,000 or above, you need to bring the invoice and your identification card to the designated card-returning agencies. The balance can be returned with a 5% handling fee charged within three workdays.

Here are some main agencies offering card returning service for your reference:

Agency Business Hours
Shanghai Public Transportation Card Service Center, No. 609, Jiujiang Road 09:30-18:30 (Monday-Friday); 09:30-16:30 (Saturday, Sunday)
No. 218, Taixing Road 09:00-17:00 every day except public holidays
3F, No. 389, Meiyuan Road
Qiangsheng Ticket Center, 2F, No. 920, West Nanjing Road
terminal of Pudong Bus 01, No. 512, Lancun Road 09:00-11:30 and 12:15-15:15 from Monday to Friday except public holidays
No. 161, East Luochuan Road 09:30-16:00 from Monday to Friday except public holidays
No. 121, Xinbei Road, Minhang District 09:00-16:00 every day except public holidays
* a. some metro stations 09:00-19:00
Incity Bus Station, Ledu Road, Songjiang District 08:00-16:00 from Monday to Friday except public holidays
terminal of bus no. 716, No. 251, Fuxin Road 09:00-17:00 from Monday to Friday
No. 1326, West Gaoke Road
terminal (People's Square) of bus no. 123, Wusheng Road
Fenxian Nanqiao Bus Station, Public Transportation Ticket Center 09:00-16:00
No. 75, Haimen Road 09:00-17:00
No. 4 Window, Pudong International Airport Maglev Ticket Center 09:00-19:00
No. 666, Shilong Road 07:00-19:00
* b. Shanghai Pudong Development Bank according to the hours of the bank

 Notes:
*a. Some metro stations have special offices for the returning of Shanghai Public Transportation Cards. These stations include:
Line 1 - Hanzhong Rd., Hengshan Rd., Jinjiang Park;
Line 2 - Jiangsu Rd., East Nanjing Rd., Century Park, Songhong Rd.;
Line 3 - Dongbaoxing Rd., Zhenping Rd., Caoxi Rd., North Jiangyang Rd.;
Line 4 - Yangshupu Rd.

*b. Over 80 branches of Shanghai Pudong Development Bank (SPD Bank) in the city offer returning service of the Public Transportation Cards.

 Card Maintenance
If your card is unusable, you can go the following card-repairing centers to look for help:

Name Address Business Hours
Metro Card Repairing Center metro stations 09:00-19:00
Shanghai Public Transportation Card Service Center No. 609, Jiujiang Road 09:30-18:30(Monday-Friday);
09:30-16:30(Saturday/Sunday)
Dazhong Ticket Center No. 218, Taixing Road 09:00-17:00 every day except public holidays
Qiangsheng Ticket Center 2F, No. 920, West Nanjing Road
Public Transportation Ticket Center 3F, No. 389, Meiyuan Road
Watch Card Repairing Center 1 Room 201, Building 4, No. 1221, West Yan'an Road 09:00-16:00 from Monday to Friday
Watch Card Repairing Center 2 Room 201, Building 2, No. 201, Yulin Road
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- Last modified on Apr. 29, 2019 -
Questions & Answers on Directions for Use of Shanghai Public Transportation Card
Asked by Jet from PHILIPPINES | Jun. 10, 2019 09:32Reply
Is shanghai transportation card can be used also in beijing?
Answers (1)
Answered by Edward from AUSTRALIA | Jun. 10, 2019 19:01
00Reply


No, it can't. They have separate transportation cards.
Asked by Christian from GERMANY | May. 28, 2019 13:10Reply
Can I buy the Shanghai transportation card in Pudong Airport?
Answers (1)
Answered by Andy from CANADA | May. 28, 2019 19:11
00Reply


Yes. And the service center is opening from 9:00-19:00.
Asked by Shieling from UNITED KINGDOM | May. 28, 2019 07:39Reply
Can we buy the Shanghai Public Transportation card when we land at Pudong Airport?
Can I also use this card in Hangzhou, Suzhou and Wuxi? And my last question, can I get refund before I fly out of Pudong Airport? Thank you so much for your help.
Answers (1)
Answered by Austin from AUSTRIA | May. 28, 2019 19:19
00Reply


Hi, you can buy the transportation card in Pudong Airport and refund it there. It can be use in Wuxi, Suzhou(only bus), Hangzhou( some taxis).
Asked by DT from THAILAND | Apr. 19, 2019 16:09Reply
Can I refund Shanghai Transportation Card at Hongqiao Airport T1?
I will use it to the airport for the last day. I will be on board there, Hongqiao Airport T1. So, if the best, it should be refunded at there.
Answers (2)
Answered by Shea from DENMARK | Apr. 23, 2019 18:59
00Reply


Yes, you can refund the card there. After arriving, it won't be difficult for you to find the service center. Don't worry.
Answered by DT from THAILAND | Apr. 29, 2019 09:20
00Reply


The airport staff told me that the card can be only refunded at the metro station of both Hongqiao Airport T2 and Pudong International Airport, exept from some metro stations. So, I was unable to refund at Hongqiao Airport T1.
Asked by Maldy from VIETNAM | Mar. 19, 2019 19:26Reply
Can i return the Shanghai subway card at Langao Road station?
Answers (1)
Answered by Josiah from DENMARK | Mar. 21, 2019 23:24
00Reply


No, there is no service center at Langao Road Metro Station. Caoyang Road, Liziyuan, Taopu New Village, Zhenru, Jiangning Road, Jinshajiang Road, Zhenping Road Station on metro line 11 provide this service.
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